RingCentral Call screening

Name: RingCentral Call screening
Brand: RingCentral
Rating: 3.7 (7169 reviews)

Leader

The all-in-one AI communications platform ✨

Est 1999|Valuation $6.3B|Raised $2.8B

LinkedIn 318K|Website|Web traffic 10.8M|FTEs 6,718|HQ Belmont, California, US

MarketsVoice & Video Calling (VoIP, UCaaS)

01Competitive Landscape

Narrative competitor analysis

- Zoom Phone: Zoom documents spam-handling guidance and admin controls for call blocking and marking. This may be advantageous if spam handling is the primary evaluation criterion and the organization is already using Zoom. Community reports indicate mixed outcomes on spam volume after migration. - Nextiva: Nextiva emphasizes call screening and blocking workflows with clear portal steps and settings for anonymous caller rejection and selective call rejection. Potential buyers should validate operational effectiveness, administrative usability, and support responsiveness in a pilot. - 8x8 / Dialpad: These vendors also document blocking and spam controls; suitability will depend on factors such as existing stack alignment, contact center requirements, and international reach.

Competitor positioning notes

Nextiva frames call screening as a feature for reducing unwanted calls and interruptions with portal-driven configuration steps.
Zoom focuses on technical guidance for spam handling and the administrative controls available within its platform.

	RingCentral Call Screening (RingEX)	Zoom Phone (spam-related features)	Nextiva (Call Screening/Blocking)
Typical starting price (indicative, annual)	Published per-seat pricing available from the vendor; organizations should confirm quotes for taxes/fees and exact terms	Varies by Zoom plan/bundle; may be cost-effective for organizations already using Zoom	Varies by Nextiva plan; often positioned toward SMBs
Suggested for	Organizations that require centralized call handling rules within a unified communications platform	Organizations standardized on Zoom that require administrator-level spam handling capabilities	Small and midsize businesses seeking a focused call screening/blocking experience
Key strength	Extensive call routing, IVR, and administrative controls within a unified communications platform; STIR/SHAKEN adoption	Documented spam-handling controls (sensitivity settings, block/mark/voicemail) and integration with Zoom workplace	Clear feature labeling for call screening and blocking (anonymous call rejection, selective rejection)
Key limitation	Mobile app does not support the documented call screening behavior; community reports of support variability	Spam detection is not perfect and may still allow significant spam in some deployments	Feature claims should be validated operationally; integration and enterprise ecosystem differences may affect suitability

01Competitive Landscape

Narrative competitor analysis

Zoom Phone: Zoom documents spam-handling guidance and admin controls for call blocking and marking. This may be advantageous if spam handling is the primary evaluation criterion and the organization is already using Zoom. Community reports indicate mixed outcomes on spam volume after migration.
Nextiva: Nextiva emphasizes call screening and blocking workflows with clear portal steps and settings for anonymous caller rejection and selective call rejection. Potential buyers should validate operational effectiveness, administrative usability, and support responsiveness in a pilot.
8x8 / Dialpad: These vendors also document blocking and spam controls; suitability will depend on factors such as existing stack alignment, contact center requirements, and international reach.

Competitor positioning notes

Nextiva frames call screening as a feature for reducing unwanted calls and interruptions with portal-driven configuration steps.
Zoom focuses on technical guidance for spam handling and the administrative controls available within its platform.

	RingCentral Call Screening (RingEX)	Zoom Phone (spam-related features)	Nextiva (Call Screening/Blocking)
Typical starting price (indicative, annual)	Published per-seat pricing available from the vendor; organizations should confirm quotes for taxes/fees and exact terms	Varies by Zoom plan/bundle; may be cost-effective for organizations already using Zoom	Varies by Nextiva plan; often positioned toward SMBs
Suggested for	Organizations that require centralized call handling rules within a unified communications platform	Organizations standardized on Zoom that require administrator-level spam handling capabilities	Small and midsize businesses seeking a focused call screening/blocking experience
Key strength	Extensive call routing, IVR, and administrative controls within a unified communications platform; STIR/SHAKEN adoption	Documented spam-handling controls (sensitivity settings, block/mark/voicemail) and integration with Zoom workplace	Clear feature labeling for call screening and blocking (anonymous call rejection, selective rejection)
Key limitation	Mobile app does not support the documented call screening behavior; community reports of support variability	Spam detection is not perfect and may still allow significant spam in some deployments	Feature claims should be validated operationally; integration and enterprise ecosystem differences may affect suitability