RingCentral Dial-by-name directory

Name: RingCentral Dial-by-name directory
Brand: RingCentral
Rating: 4.3 (4147 reviews)

Leader

The all-in-one AI communications platform ✨

Est 1999|Valuation $6.3B|Raised $2.8B

LinkedIn 318K|Website|Web traffic 10.8M|FTEs 6,718|HQ Belmont, California, US

MarketsVoice & Video Calling (VoIP, UCaaS)

RingCentral Dial-by-name directory screenshot

01Competitive Landscape

Narrative analysis

Feature parity: Dial-by-name directories are a standard feature in business telephony. Differentiation appears in (a) configurability (site-level controls), (b) directory scoping, (c) voice recognition/natural language, and (d) admin ergonomics.
Areas of strength for RingCentral include straightforward enablement from the admin portal and a broad platform security/compliance posture.
Where alternatives may provide advantages: Microsoft Teams Phone can leverage centralized identity/directory governance; some UCaaS providers emphasize voice recognition or AI-based search; other platforms may offer more granular multi-site partitioning.

- Feature parity: Dial-by-name directories are a standard feature in business telephony. Differentiation appears in (a) configurability (site-level controls), (b) directory scoping, (c) voice recognition/natural language, and (d) admin ergonomics. - Areas of strength for RingCentral include straightforward enablement from the admin portal and a broad platform security/compliance posture. - Where alternatives may provide advantages: Microsoft Teams Phone can leverage centralized identity/directory governance; some UCaaS providers emphasize voice recognition or AI-based search; other platforms may offer more granular multi-site partitioning.

	RingCentral Dial-by-name (RingEX)	Microsoft Teams Phone Auto Attendant	Dialpad Connect
Starting Price (published list)	Included within RingEX; vendor publishes per-user pricing for RingEX Core	Varies by M365/Teams Phone + Calling Plan bundles	Published lower entry per-user pricing; vendor publishes tiered plan pricing
Appropriate for	Companies already standardized on RingEX who want keypad-based directory search in IVR	Microsoft-first organizations wanting AA + directory search tied to Entra ID	Cost-sensitive teams seeking a lower published entry price
Key Strength	Integrated with RingCentral Auto-Receptionist; admin controls to include/exclude extensions	Native directory search against Microsoft directory; dial scope include/exclude exists	Lower published entry price; vendor claims AI-focused features
Key Weakness	Limited multi-site/per-site configuration requested by users; keypad UX limitations	Can inherit directory quirks (groups/contacts) unless scoped carefully	App marketplace/integration depth sometimes cited as smaller than RingCentral (varies by need)