RingCentral Music on hold

Name: RingCentral Music on hold
Brand: RingCentral

Leader

The all-in-one AI communications platform ✨

Est 1999|Valuation $6.3B|Raised $2.8B

LinkedIn 318K|Website|Web traffic 10.8M|FTEs 6,718|HQ Belmont, California, US

MarketsVoice & Video Calling (VoIP, UCaaS)

01Competitive Landscape

Narrative analysis

- RingCentral provides a broad set of MoH capabilities (queue audio, interrupt prompts, per-extension settings) and developer interfaces for call control; however, configuration complexity and reported support issues can increase operational overhead for smaller teams. - 8x8 offers comparable MoH capabilities; its documentation acknowledges a play-from-beginning behavior that can mirror user complaints reported for other vendors. - Nextiva competes on entry-level price transparency and an integrated CX approach; however, telephony audio file constraints and plan-based feature differences are common across vendors.

Customer testimonials comparing to competitors

Community discussions indicate some migrations from RingCentral to Microsoft Teams Phone or Zoom for platform-level or cost reasons; these discussions are not MoH-specific but reflect broader platform dissatisfaction for some users.

	RingCentral RingEX “Music + Messages on Hold”	8x8 Work (MoH)	Nextiva (MoH)
Starting Price	Published per-seat pricing available from the vendor (varies by plan and source)	8x8 pricing varies by plan; MoH included (plan-dependent)	Nextiva Core often listed at lower entry price tiers (plan-dependent)
Typical use case	Organizations using a full UCaaS suite that require queue- and extension-level audio configuration	Organizations seeking integrated MoH and global calling bundles (plan-dependent)	Organizations prioritizing lower entry pricing with an integrated CX path
Key Strength	Granular control across call queues, per-extension uploads, and API/call-control capabilities	Documented admin flow and library management	Pricing transparency for entry tiers and explicit CX positioning
Key Weakness	Community reports of support and cancellation friction; reported MoH restart behavior and configuration complexity	Documentation notes that hold music may play from the beginning of a file (similar constraint)	File-spec constraints (telephony formats) and feature scaling may increase cost

01Competitive Landscape

Narrative analysis

RingCentral provides a broad set of MoH capabilities (queue audio, interrupt prompts, per-extension settings) and developer interfaces for call control; however, configuration complexity and reported support issues can increase operational overhead for smaller teams.
8x8 offers comparable MoH capabilities; its documentation acknowledges a play-from-beginning behavior that can mirror user complaints reported for other vendors.
Nextiva competes on entry-level price transparency and an integrated CX approach; however, telephony audio file constraints and plan-based feature differences are common across vendors.

Customer testimonials comparing to competitors

	RingCentral RingEX “Music + Messages on Hold”	8x8 Work (MoH)	Nextiva (MoH)
Starting Price	Published per-seat pricing available from the vendor (varies by plan and source)	8x8 pricing varies by plan; MoH included (plan-dependent)	Nextiva Core often listed at lower entry price tiers (plan-dependent)
Typical use case	Organizations using a full UCaaS suite that require queue- and extension-level audio configuration	Organizations seeking integrated MoH and global calling bundles (plan-dependent)	Organizations prioritizing lower entry pricing with an integrated CX path
Key Strength	Granular control across call queues, per-extension uploads, and API/call-control capabilities	Documented admin flow and library management	Pricing transparency for entry tiers and explicit CX positioning
Key Weakness	Community reports of support and cancellation friction; reported MoH restart behavior and configuration complexity	Documentation notes that hold music may play from the beginning of a file (similar constraint)	File-spec constraints (telephony formats) and feature scaling may increase cost