RingCentral Presence

Name: RingCentral Presence
Brand: RingCentral

Leader

The all-in-one AI communications platform ✨

Est 1999|Valuation $6.7B|Raised $2.8B

LinkedIn 318K|Website|Web traffic 10.8M|FTEs 6,718|HQ Belmont, California, US

MarketsVoice & Video Calling (VoIP, UCaaS)

01Competitive Landscape

Narrative analysis

Areas of relative strength - Telephony-first call handling workflows: desk phone BLF lights, receptionist-style monitoring, and HUD transfer/pickup workflows. Source: - Official vendor user guide and product documentation (HUD and desktop user guide excerpts) Where competitors may be stronger - Organizations that use Microsoft Teams as the primary collaboration surface may benefit from a more native Teams presence model, which can reduce context switching. Source: - Microsoft Teams Phone vendor pricing/plan highlights and documentation - Cost-sensitive deployments: some competitors (e.g., Dialpad and Zoom Phone) may have lower list prices depending on packaging and requirements. Sources: - Official Dialpad pricing pages - Independent market reviews of Zoom Phone pricing Competitor marketing claims (note for buyers) - 8x8 publishes comparative material claiming a more unified approach versus RingCentral; such marketing claims should be validated through feature comparisons and trials. Source: - Competitive vendor marketing and comparison materials (8x8 vs RingCentral marketing pages)

	RingCentral Presence (RingEX)	Microsoft Teams Phone	Zoom Phone
Starting Price (telephony)	Bundled in RingEX; published pricing varies by plan/offer (vendor publishes per-user/per-seat telephony pricing)	Published per-user telephony add-on pricing; PSTN connectivity available via calling plans, operator connect, or direct routing (pricing varies)	Published per-user telephony pricing varies by plan and usage model
Best For	Reception and assistant workflows, UCaaS suites with desk phone BLF/HUD visibility	Organizations standardized on Microsoft 365/Teams seeking integrated collaboration and telephony	Organizations standardized on Zoom seeking simplified admin and competitive telephony pricing
Key Strength	Telephony-centric presence views (deskphone BLF + HUD) tied to call management	Deep Teams presence model and collaboration context; integrated experience for Microsoft 365 customers	Competitive pricing and a straightforward admin experience (commonly cited in market reviews)
Key Weakness	Community reports of presence correctness issues; administrative complexity at scale	Telephony licensing and PSTN options can be complex; add-ons can raise total cost of ownership	Add-ons and packaging can increase overall cost; some customers report porting/support issues

01Competitive Landscape

Narrative analysis

Areas of relative strength

Telephony-first call handling workflows: desk phone BLF lights, receptionist-style monitoring, and HUD transfer/pickup workflows.

Source:

Official vendor user guide and product documentation (HUD and desktop user guide excerpts)

Where competitors may be stronger

Organizations that use Microsoft Teams as the primary collaboration surface may benefit from a more native Teams presence model, which can reduce context switching.

Source:

Microsoft Teams Phone vendor pricing/plan highlights and documentation
Cost-sensitive deployments: some competitors (e.g., Dialpad and Zoom Phone) may have lower list prices depending on packaging and requirements.

Sources:

Official Dialpad pricing pages
Independent market reviews of Zoom Phone pricing

Competitor marketing claims (note for buyers)

8x8 publishes comparative material claiming a more unified approach versus RingCentral; such marketing claims should be validated through feature comparisons and trials.

Source:

Competitive vendor marketing and comparison materials (8x8 vs RingCentral marketing pages)

	RingCentral Presence (RingEX)	Microsoft Teams Phone	Zoom Phone
Starting Price (telephony)	Bundled in RingEX; published pricing varies by plan/offer (vendor publishes per-user/per-seat telephony pricing)	Published per-user telephony add-on pricing; PSTN connectivity available via calling plans, operator connect, or direct routing (pricing varies)	Published per-user telephony pricing varies by plan and usage model
Best For	Reception and assistant workflows, UCaaS suites with desk phone BLF/HUD visibility	Organizations standardized on Microsoft 365/Teams seeking integrated collaboration and telephony	Organizations standardized on Zoom seeking simplified admin and competitive telephony pricing
Key Strength	Telephony-centric presence views (deskphone BLF + HUD) tied to call management	Deep Teams presence model and collaboration context; integrated experience for Microsoft 365 customers	Competitive pricing and a straightforward admin experience (commonly cited in market reviews)
Key Weakness	Community reports of presence correctness issues; administrative complexity at scale	Telephony licensing and PSTN options can be complex; add-ons can raise total cost of ownership	Add-ons and packaging can increase overall cost; some customers report porting/support issues