ServiceNow Customer Service Management

    ServiceNow Customer Service Management

    Leader

    ServiceNow Customer Service Management is an enterprise customer service platform that orchestrates resolution-centric workflows by connecting omnichannel case intake and self-service to back-office fulfillment across IT, operations, field service, and asset/logistics.

    Est 2004|Valuation $144.7B|Raised $5.8B|1 Ref Customers
    LinkedIn 1.6M|Website|Web traffic 3.9M|FTEs 29,187|HQ Santa Clara, CA
    MarketsCustomer Service CRM (CSM)CS Knowledge Management System (KMS)Self-Service FAQ / Knowledge BaseIT Service Desk (ITSM)
    Platform CoversSelf-Service FAQ / Knowledge Base