ServiceNow Vault is a platform-integrated suite that discovers and classifies sensitive data, applies encryption and customer-managed key controls, enforces context-aware access policies, and exports logs to external SIEM and analytics tools.
Published May 16, 2026
| Starting Price | Not publicly list-priced; procurement documentation indicates an uplift on contract value in some catalogs | Not publicly list-priced for all cases; sold as an add-on | JSM publishes tiers for the service desk product; encryption/security features differ by deployment model (Cloud vs Data Center) |
| Best For | Enterprises standardized on ServiceNow needing platform-integrated encryption, logging, privacy, and access controls | Organizations that centralize critical data in Salesforce and require platform encryption and monitoring | Teams invested in the Atlassian ecosystem; deployment choice affects security and operational responsibilities |
| Key Strength | Integrated controls for ServiceNow workflows and platform-scoped logging and encryption capabilities | Deep Salesforce integration for CRM-centric data protection | Flexible deployment options; marketplace ecosystem and collaboration features |
| Key Weakness | Limited public peer-review coverage for Vault specifically; bundle economics and value depend on use case and implementation | Often sold as an additional cost on top of platform licenses; suitability depends on where core data resides | Security and compliance posture depends on deployment model and can shift operational burden to the customer |