Simplesat is a customer feedback management platform that captures lightweight one-click CSAT/NPS/CES/5-star surveys embedded in support workflows and routes responses into dashboards, alerts, and downstream tools for operational feedback and closed-loop processes.
Published Oct 15, 2026
Risk note: Beta features may have limited availability or stability; procurement teams should request specifics on availability, pricing, and supportability.
Recurring factors in reviews and community mentions include:
Community discussion threads reference Simplesat as a practical CSAT/NPS tool for ticket-closure workflows, with comments such as: "Simplesat all the way." and "Simplesat works fine," often mentioned alongside SmileBack and other MSP-focused tools.
Caveat: Forum comments are anecdotal and may skew toward MSP use cases; they provide context for operational use cases rather than rigorous validation.
Common churn risks indicated by reviews and community commentary:
The vendor publishes customer quotes on pricing and customers pages that describe implementation ease and higher response rates.
Critical evaluation:
The vendor published guidance related to migrating from Delighted given Delighted’s announced sunsetting.
Critical evaluation:
Based on pricing tiers, integration focus, and review narratives:
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Very small organizations with minimal response volume
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From G2 (positive):
From Capterra (positive):
These are user-submitted review excerpts; they reflect individual experiences and are not controlled-study results.
From Capterra (critical):
Interpretation: Even many high-star reviews include specific product gaps—primarily reporting/analytics and some integration depth.
Simplesat is a customer feedback management platform focused on lightweight, one-click surveys (CSAT, NPS, CES, 5‑star) that can be embedded into support workflows (for example, helpdesk ticket notifications, email signatures, chat) and routed into reporting dashboards, alerts, and downstream tools (Slack/MS Teams, CRM, PSA/helpdesk systems). The product is designed for quick deployment, supports branding/customization, and is intended for service/support teams that need operational, agent-level feedback loops rather than large-scale research programs.
Primary buyers/users (based on integrations, help docs, and review narratives):
Positioning themes:
Simplesat is also marketing itself as a replacement for Delighted following Delighted’s announced sunsetting.