Skeepers

Name: Skeepers
Brand: Skeepers

Your one-stop-shop for UGC solutions.

Est 2012|Valuation $340.4M|Raised $151.7M|69 Ref Customers

LinkedIn 51K|Web traffic 2.7M|FTEs 429|HQ Marseille, Provence-Alpes-Côte d'Azur, FR

MarketsInfluencer Marketing Platforms Review Management

Published Oct 15, 2026

01Common complaints

Consider alternatives to Skeepers when: - Only product reviews are required and a rapid, low-risk rollout is a priority: tools such as REVIEWS.io or entry-level Yotpo plans may be easier to budget and deploy. - Procurement requires easy cancellation or highly flexible contract terms: multiple reviews reference auto-renewal and annual commitment issues. - The organization is highly dependent on vendor support: review evidence indicates smaller customers may experience longer wait times; require documented SLAs and reference checks. - High platform reliability and a minimal UX issue tolerance are essential: reported login and usability issues justify requiring a proof-of-concept and reference calls. - Deep influencer vetting and automated fraud detection are critical: influencer-focused platforms with more developed authenticity scoring may be preferable.

Deal disqualifiers (poor fit)

Requirement for month-to-month flexibility or minimal contract risk.
Need for highly specialized influencer fraud detection or deep creator analytics beyond what integrated suites typically provide.
Small teams that cannot tolerate platform friction or slower support responses.

Issues repeatedly surfaced in reviews

Platform instability and UX issues: reports of slow performance, glitches, login loops, and language redirect problems.
Support and responsiveness: multiple complaints about limited or slow support.
Contract rigidity: annual auto-renewal and cancellation friction reported in some reviews.
Influencer quality control: presence of fraudulent or low-quality influencers requiring manual filtering.

Vendor-acknowledged limitations / roadmap

No public, dated roadmap was located in this research. If roadmap commitments are material, require them in contract exhibits.

Why some customers left / churn reasons (patterns)

Platform stability and usability issues: reports of glitchy behavior and login problems.
Support responsiveness: complaints about limited live support and slow responses.
Contract friction: annual commitment and auto-renewal surprises.
Perceived value mismatch: paying for features not used.

02Why they buy

Differentiators supported by evidence

Breadth of UGC capabilities across reviews, influencer management, live shopping, video UGC, and feedback/CX management rather than a single-point solution.
Syndication and connector positioning: the Verified Reviews module emphasizes syndication to partners (e.g., Google) and multiple connectors (Shopify, Magento 2, Salesforce, Klaviyo, Zendesk, Zapier).

Claims that require verification

Vendor claims such as a “No.1 trust label” designation, “26M reviews collected,” or specific AI performance multipliers should be validated in procurement (clarify geography, methodology, and timeframe).
AI-related efficiency claims should be validated in a pilot under realistic workloads.

Where competitors clearly have advantages

Pricing transparency: competitors like Yotpo and REVIEWS.io publish entry pricing.
Depth and maturity in single categories: influencer-specific platforms and enterprise review incumbents may offer more advanced analytics and integrations in their niche.

Why customers chose Skeepers (patterns suggested by reviews/marketing)

Desire for an integrated set of tools to manage reviews, creator campaigns, and activation workflows.
Access to a creator network and operational tooling (briefing, shipping/gifting logistics, reporting).

03Field reports

Review platform signals (high level)

- G2 (Skeepers products overall): multiple Skeepers product pages are present across G2. - G2 – Ratings & Reviews: examples show negative experiences around usability, support, and contracting. - Capterra – Influencer Marketing: the product appears well rated on Capterra in aggregate, though individual 1-star reviews are present. - Trustpilot (skeepers.io): Trustpilot shows a poorly rated sentiment on the vendor profile, with limited review volume and mixed vendor responses.

Direct quotes — positive

From Capterra (Influencer Marketing):

“Loving Skeepers! … effective platform for brands seeking to collect and activate user-generated content.”
“Lo resumiría en 4 adjetivos: Rápida, sencilla, fiable y cómoda.”

From G2 (Influencer Marketing):

“Getting in touch with new influencers, which I would not have found…”

Direct quotes — negative

From G2 (Ratings & Reviews): - “Disappointed After Years with Skeepers”: complaints include annual auto-renewal, limited value, anonymous reviews, glitchy platform, and delayed support. - “We Don't Recommend Verified Reviews or Skeepers. Period.”: “slow and glitchy… support is non-existent… service hasn't worked for several months… half the time, you can't log in…” From G2 (Influencer Marketing): - Complaints about “fake influencers” and the need for better quality controls. From Trustpilot (skeepers.io profile): - Trustpilot sentiment suggests frequent creator-side/customer-side dissatisfaction; details vary by review and should be sampled during due diligence.

Vendor/press-style case evidence (limited independent validation)

TEESTER launch messaging claims a significant boost to sales and conversion rates; methodology, baseline, sample size, and attribution approach are not disclosed in the release, so treat as directional.
CX Management press materials claim higher-than-average survey completion rates versus other channels; this is a vendor claim and depends heavily on channel, incentive, and survey design.

Named customer examples (used in press)

Press materials reference large consumer and enterprise brands across entertainment, cosmetics, retail, consumer packaged goods, financial services, and industrial sectors. These are vendor/PR assertions; procurement teams should request reference calls matching their vertical and geography.

Mixed results / failure modes

Public case studies with measurable downsides were not found in this research; however, review evidence contains “failed value” narratives (for example, extended service outages and low perceived benefit). These outcomes should be considered alongside vendor case metrics.

04Best fit

Company sizes (practical ranges)

Mid-market to enterprise: organizations with teams large enough to justify structured UGC operations.

Industries / verticals

Strongest signals: beauty/cosmetics, fashion/apparel, food, and broader e-commerce and retail.

Roles and personas

Decision makers: VP/Director of E-commerce, Head of Digital, Head of Brand/Influence, CX Director.
Daily users: influencer/creator managers, community managers, e-commerce merchandisers, customer care/reputation managers, CX researchers.

Qualification criteria (good fit)

Organizations seeking a single vendor to run reviews, creator campaigns, and activation across product pages and owned channels.
Organizations with internal operational capacity to manage workflows and vendor governance.
Organizations operating in Europe or across multiple countries that value a vendor with a European presence.

05The pitch

What the product does (objective value proposition)

Skeepers is a B2B UGC (user-generated content) suite that helps brands collect, manage, and activate consumer feedback and creator content across multiple UGC formats: - Ratings & Reviews / “Verified Reviews” for collecting and publishing verified product and brand reviews. - Influencer Marketing (historically associated with/marketed as Hivency in some directories) for creator discovery, gifting campaigns, and performance tracking. - Live Shopping to run live video commerce sessions. - Video UGC (TEESTER) for scaling customer-made/shoppable video content. - Feedback/CX Management (from MyFeelBack + Mediatech-CX) for omnichannel surveys and voice-of-customer measurement. Skeepers positions itself as an integrated platform spanning review collection, influencer/creator operations, customer feedback, and commerce activation.

Target market and market positioning

Primary buyers: mid-market and enterprise consumer brands, especially e-commerce-heavy categories (beauty, fashion, food, consumer goods) and multi-country European brands.
Positioning: the vendor describes its product as an integrated UGC and shopper engagement platform and asserts use of AI-based features and scale. Vendor claims should be treated cautiously; independent verification is limited.

Get a comprehensive analysis of Skeepers including market position, competitive landscape, adoption trends, and peer benchmarks.

Download full report →

Published Oct 15, 2026

01Common complaints

Consider alternatives to Skeepers when:

Only product reviews are required and a rapid, low-risk rollout is a priority: tools such as REVIEWS.io or entry-level Yotpo plans may be easier to budget and deploy.
Procurement requires easy cancellation or highly flexible contract terms: multiple reviews reference auto-renewal and annual commitment issues.
The organization is highly dependent on vendor support: review evidence indicates smaller customers may experience longer wait times; require documented SLAs and reference checks.
High platform reliability and a minimal UX issue tolerance are essential: reported login and usability issues justify requiring a proof-of-concept and reference calls.
Deep influencer vetting and automated fraud detection are critical: influencer-focused platforms with more developed authenticity scoring may be preferable.

Deal disqualifiers (poor fit)

Requirement for month-to-month flexibility or minimal contract risk.
Need for highly specialized influencer fraud detection or deep creator analytics beyond what integrated suites typically provide.
Small teams that cannot tolerate platform friction or slower support responses.

Issues repeatedly surfaced in reviews

Platform instability and UX issues: reports of slow performance, glitches, login loops, and language redirect problems.
Support and responsiveness: multiple complaints about limited or slow support.
Contract rigidity: annual auto-renewal and cancellation friction reported in some reviews.
Influencer quality control: presence of fraudulent or low-quality influencers requiring manual filtering.

Vendor-acknowledged limitations / roadmap

No public, dated roadmap was located in this research. If roadmap commitments are material, require them in contract exhibits.

Why some customers left / churn reasons (patterns)

Platform stability and usability issues: reports of glitchy behavior and login problems.
Support responsiveness: complaints about limited live support and slow responses.
Contract friction: annual commitment and auto-renewal surprises.
Perceived value mismatch: paying for features not used.

02Why they buy

Differentiators supported by evidence

Breadth of UGC capabilities across reviews, influencer management, live shopping, video UGC, and feedback/CX management rather than a single-point solution.
Syndication and connector positioning: the Verified Reviews module emphasizes syndication to partners (e.g., Google) and multiple connectors (Shopify, Magento 2, Salesforce, Klaviyo, Zendesk, Zapier).

Claims that require verification

Vendor claims such as a “No.1 trust label” designation, “26M reviews collected,” or specific AI performance multipliers should be validated in procurement (clarify geography, methodology, and timeframe).
AI-related efficiency claims should be validated in a pilot under realistic workloads.

Where competitors clearly have advantages

Pricing transparency: competitors like Yotpo and REVIEWS.io publish entry pricing.
Depth and maturity in single categories: influencer-specific platforms and enterprise review incumbents may offer more advanced analytics and integrations in their niche.

Why customers chose Skeepers (patterns suggested by reviews/marketing)

Desire for an integrated set of tools to manage reviews, creator campaigns, and activation workflows.
Access to a creator network and operational tooling (briefing, shipping/gifting logistics, reporting).

03Field reports

Review platform signals (high level)

G2 (Skeepers products overall): multiple Skeepers product pages are present across G2.
G2 – Ratings & Reviews: examples show negative experiences around usability, support, and contracting.
Capterra – Influencer Marketing: the product appears well rated on Capterra in aggregate, though individual 1-star reviews are present.
Trustpilot (skeepers.io): Trustpilot shows a poorly rated sentiment on the vendor profile, with limited review volume and mixed vendor responses.

Direct quotes — positive

From Capterra (Influencer Marketing):

“Loving Skeepers! … effective platform for brands seeking to collect and activate user-generated content.”
“Lo resumiría en 4 adjetivos: Rápida, sencilla, fiable y cómoda.”

From G2 (Influencer Marketing):

“Getting in touch with new influencers, which I would not have found…”

Direct quotes — negative

From G2 (Ratings & Reviews):

“Disappointed After Years with Skeepers”: complaints include annual auto-renewal, limited value, anonymous reviews, glitchy platform, and delayed support.
“We Don't Recommend Verified Reviews or Skeepers. Period.”: “slow and glitchy… support is non-existent… service hasn't worked for several months… half the time, you can't log in…”

From G2 (Influencer Marketing):

Complaints about “fake influencers” and the need for better quality controls.

From Trustpilot (skeepers.io profile):

Trustpilot sentiment suggests frequent creator-side/customer-side dissatisfaction; details vary by review and should be sampled during due diligence.

Vendor/press-style case evidence (limited independent validation)

TEESTER launch messaging claims a significant boost to sales and conversion rates; methodology, baseline, sample size, and attribution approach are not disclosed in the release, so treat as directional.
CX Management press materials claim higher-than-average survey completion rates versus other channels; this is a vendor claim and depends heavily on channel, incentive, and survey design.

Named customer examples (used in press)

Mixed results / failure modes

04Best fit

Company sizes (practical ranges)

Mid-market to enterprise: organizations with teams large enough to justify structured UGC operations.

Industries / verticals

Strongest signals: beauty/cosmetics, fashion/apparel, food, and broader e-commerce and retail.

Roles and personas

Decision makers: VP/Director of E-commerce, Head of Digital, Head of Brand/Influence, CX Director.
Daily users: influencer/creator managers, community managers, e-commerce merchandisers, customer care/reputation managers, CX researchers.

Qualification criteria (good fit)

Organizations seeking a single vendor to run reviews, creator campaigns, and activation across product pages and owned channels.
Organizations with internal operational capacity to manage workflows and vendor governance.
Organizations operating in Europe or across multiple countries that value a vendor with a European presence.

05The pitch

What the product does (objective value proposition)

Skeepers is a B2B UGC (user-generated content) suite that helps brands collect, manage, and activate consumer feedback and creator content across multiple UGC formats:

Ratings & Reviews / “Verified Reviews” for collecting and publishing verified product and brand reviews.
Influencer Marketing (historically associated with/marketed as Hivency in some directories) for creator discovery, gifting campaigns, and performance tracking.
Live Shopping to run live video commerce sessions.
Video UGC (TEESTER) for scaling customer-made/shoppable video content.
Feedback/CX Management (from MyFeelBack + Mediatech-CX) for omnichannel surveys and voice-of-customer measurement.

Skeepers positions itself as an integrated platform spanning review collection, influencer/creator operations, customer feedback, and commerce activation.

Target market and market positioning

Primary buyers: mid-market and enterprise consumer brands, especially e-commerce-heavy categories (beauty, fashion, food, consumer goods) and multi-country European brands.
Positioning: the vendor describes its product as an integrated UGC and shopper engagement platform and asserts use of AI-based features and scale. Vendor claims should be treated cautiously; independent verification is limited.

Get a comprehensive analysis of Skeepers including market position, competitive landscape, adoption trends, and peer benchmarks.

Download full report →