TeamViewer Remote Support

Name: TeamViewer Remote Support
Brand: TeamViewer
Rating: 4.6 (140978 reviews)

Leader

Creating a world that works better

Est 2005|Valuation $1.3B|Raised $913.2M

LinkedIn 202K|Website|Web traffic 9.4M|FTEs 1,900|HQ Goppingen, Germany

MarketsEndpoint Management (UEM)Desktop as a Service (DaaS)

Platform CoversIoT Device Management Digital Employee Experience (DEX)

01Competitive Landscape

Narrative competitive analysis

Areas where TeamViewer tends to perform well: - Brand recognition and cross-platform coverage make it useful in mixed Windows/Mac/mobile environments. - Public compliance references (ISO/SOC-level documentation) support enterprise procurement conversations when validated. - Expansion into endpoint experience and proactive IT tooling via acquisitions can be a differentiator for buyers seeking a combined remote support and endpoint experience solution. Where alternatives can outperform: - Price-sensitive environments: some competitors offer lower list prices or different pricing models that reduce cost for straightforward remote-support use cases. - Technician-centric workflows: some competitors provide workflows and operational tools preferred by MSPs and helpdesk teams. - Simpler, more stable user interfaces: organizations that prioritize minimal change and stability may prefer tools with less frequent interface overhauls. Market adoption signals (directional): - Vendor statements about paying-customer counts and other scale metrics exist publicly but should be validated through public filings and vendor disclosures and clarified for definition of "paying customer" (seat vs organization). Competitor-authored comparisons and vendor collaterals exist; treat vendor-authored comparisons as marketing material and validate feature parity and performance independently.

	TeamViewer Remote Support	Splashtop Remote Support (SOS)	ConnectWise ScreenConnect
Starting Price	Published per-seat/per-license pricing available from the vendor (representative business pricing cited in market materials)	Published per-seat/per-technician pricing available from the vendor; vendor markets lower entry pricing for many SMB scenarios	Published per-technician pricing available from the vendor (representative per-technician pricing shown on vendor page)
Typical Use Case	Cross-platform remote support combined with enterprise packaging and optional add-ons	Cost-sensitive teams needing attended support and some unattended endpoints	IT teams and MSPs requiring technician workflows and operational tooling
Key Strength	Wide device/OS coverage and a mature remote-control feature set; publicly documented compliance references	Lower entry pricing for many SMB scenarios; straightforward deployment for attended support	Strong technician-focused workflows and operational features useful to MSPs
Key Weakness	Community complaints about UI changes, administrative complexity, and pricing/renewal issues	Feature packaging and unattended limits vary by plan; confirm entitlement details	Has been used in social-engineering campaigns in the wild; pricing and terms vary by plan

01Competitive Landscape

Narrative competitive analysis

Areas where TeamViewer tends to perform well:

Brand recognition and cross-platform coverage make it useful in mixed Windows/Mac/mobile environments.
Public compliance references (ISO/SOC-level documentation) support enterprise procurement conversations when validated.
Expansion into endpoint experience and proactive IT tooling via acquisitions can be a differentiator for buyers seeking a combined remote support and endpoint experience solution.

Where alternatives can outperform:

Price-sensitive environments: some competitors offer lower list prices or different pricing models that reduce cost for straightforward remote-support use cases.
Technician-centric workflows: some competitors provide workflows and operational tools preferred by MSPs and helpdesk teams.
Simpler, more stable user interfaces: organizations that prioritize minimal change and stability may prefer tools with less frequent interface overhauls.

Market adoption signals (directional):

Vendor statements about paying-customer counts and other scale metrics exist publicly but should be validated through public filings and vendor disclosures and clarified for definition of "paying customer" (seat vs organization).

Competitor-authored comparisons and vendor collaterals exist; treat vendor-authored comparisons as marketing material and validate feature parity and performance independently.

	TeamViewer Remote Support	Splashtop Remote Support (SOS)	ConnectWise ScreenConnect
Starting Price	Published per-seat/per-license pricing available from the vendor (representative business pricing cited in market materials)	Published per-seat/per-technician pricing available from the vendor; vendor markets lower entry pricing for many SMB scenarios	Published per-technician pricing available from the vendor (representative per-technician pricing shown on vendor page)
Typical Use Case	Cross-platform remote support combined with enterprise packaging and optional add-ons	Cost-sensitive teams needing attended support and some unattended endpoints	IT teams and MSPs requiring technician workflows and operational tooling
Key Strength	Wide device/OS coverage and a mature remote-control feature set; publicly documented compliance references	Lower entry pricing for many SMB scenarios; straightforward deployment for attended support	Strong technician-focused workflows and operational features useful to MSPs
Key Weakness	Community complaints about UI changes, administrative complexity, and pricing/renewal issues	Feature packaging and unattended limits vary by plan; confirm entitlement details	Has been used in social-engineering campaigns in the wild; pricing and terms vary by plan