Upcall

Name: Upcall
Brand: Upcall
Rating: 4.6 (14 reviews)

America's premier outbound calling solution. Upcall is fully scalable, transparent and integrated.

Est 2016|Raised $2.3M

LinkedIn 1K|Web traffic 11K|FTEs 29

01Competitive Landscape

Narrative analysis (where alternatives excel)

For a full contact center requirement (inbound queues, IVR/ACD, workforce management, omnichannel inbound support), a CCaaS vendor such as Dialpad is typically a better operational fit than Upcall's managed outbound model.
For dedicated SDR coverage embedded within a customer's organization, SalesRoads and similar firms often provide deeper strategic program design and dedicated staffing, typically at a higher monthly minimum.
For organizations that already maintain an in-house SDR team and primarily need dialer/telephony functionality, software dialers (Aircall/JustCall/CloudTalk) may be more cost-effective at scale, but they require internal hiring, QA, and management.

- For a full contact center requirement (inbound queues, IVR/ACD, workforce management, omnichannel inbound support), a CCaaS vendor such as Dialpad is typically a better operational fit than Upcall's managed outbound model. - For dedicated SDR coverage embedded within a customer's organization, SalesRoads and similar firms often provide deeper strategic program design and dedicated staffing, typically at a higher monthly minimum. - For organizations that already maintain an in-house SDR team and primarily need dialer/telephony functionality, software dialers (Aircall/JustCall/CloudTalk) may be more cost-effective at scale, but they require internal hiring, QA, and management.

	Upcall	Dialpad (software CCaaS)	SalesRoads (outsourced SDR agency)
Starting Price	Not publicly published; program/package pricing with add-ons; sales-led engagements	Published per-seat pricing available from the vendor	Retainer-style programs; public summaries often cite minimum monthly retainers for custom programs
Primary use case	Organizations seeking a managed outbound calling and follow-up service with reporting and CRM sync	Organizations operating their own calling/contact center with strong telephony and AI features	Organizations seeking dedicated outsourced SDR teams and consultative program design
Key strength	Managed network of human callers coupled with campaign management and CRM integration	Broad communications platform with telephony depth and published seat pricing	Dedicated SDR teams and consultative program design; agency-style execution
Key weakness	Limited public pricing transparency; outcomes depend on list quality, scripts, and caller consistency; less telephony feature depth	Requires in-house staffing and operational overhead; feature and support experiences vary	Higher cost floor and less on-demand elasticity compared with a marketplace model

Upcall

01Competitive Landscape

Narrative analysis (where alternatives excel)

02Market Map

01Competitive Landscape

Narrative analysis (where alternatives excel)

02Market Map