HaloPSA

Name: HaloPSA
Brand: HaloPSA
Rating: 4.7 (91 reviews)

Workflow automation software. Specialising in ESM, CRM and PSA solutions.

Est 1994|107 Ref Customers

LinkedIn 15K|Website|Web traffic 49K|FTEs 195|HQ Stowmarket, England, GB

MarketsCustomer Service CRM (CSM)CRM IT Service Desk (ITSM)

Platform CoversProfessional Service Automation (PSA)Workflow Automation

- **HaloPSA vs ConnectWise PSA:** HaloPSA is selected by MSPs seeking a more contemporary interface and higher configurability. ConnectWise PSA remains advantageous where an MSP relies on the broader ConnectWise ecosystem and has process maturity aligned to that product. - **HaloPSA vs Autotask PSA:** HaloPSA is frequently discussed as an alternative for organizations leaving Kaseya/Datto. Migration effort is significant for both directions; HaloPSA's configurability can be beneficial but can also increase implementation complexity. - **HaloPSA vs all-in-one RMM+PSA platforms (Atera/Syncro):** All-in-one platforms can be preferable for teams that want tightly integrated RMM+PSA with less customization effort.

01Competitive Landscape

Narrative analysis

HaloPSA vs ConnectWise PSA: HaloPSA is selected by MSPs seeking a more contemporary interface and higher configurability. ConnectWise PSA remains advantageous where an MSP relies on the broader ConnectWise ecosystem and has process maturity aligned to that product.
HaloPSA vs Autotask PSA: HaloPSA is frequently discussed as an alternative for organizations leaving Kaseya/Datto. Migration effort is significant for both directions; HaloPSA's configurability can be beneficial but can also increase implementation complexity.
HaloPSA vs all-in-one RMM+PSA platforms (Atera/Syncro): All-in-one platforms can be preferable for teams that want tightly integrated RMM+PSA with less customization effort.

Market adoption trends (evidence available)

CRN reporting indicates HaloPSA has displaced customers from major incumbents (ConnectWise and Kaseya) at measurable rates, with CEO-quoted estimates that a notable minority of new customers have come from those vendors.

	HaloPSA	ConnectWise PSA (Manage)	Datto Autotask PSA
Starting Price	Published per-agent pricing available from the vendor; third-party sources cite higher published per-agent estimates (varies)	Typically quote-based (no consistent public list price)	Typically quote-based (no consistent public list price)
Most suitable for	MSPs seeking configurability and workflow automation	MSPs embedded in ConnectWise ecosystem with mature legacy workflows	MSPs in Kaseya/Datto ecosystem; established PSA patterns
Key Strength	Configurability and reported responsive support	Broad ecosystem and wide adoption in MSPs; many integrators	Deep MSP PSA heritage and commonly used integrations in MSP stacks
Key Weakness	Implementation complexity; reported onboarding cost disclosure issues; documentation gaps	Reported account management and pricing friction by some users; complexity	Concerns about vendor lock-in and pricing/contract friction reported by MSPs