Voci
Voci is an enterprise speech-to-text and speech analytics technology that transcribes and analyzes 100% of live and recorded calls and extracts insights such as sentiment, emotion, and compliance signals.
Voci is an enterprise speech-to-text and speech analytics technology that transcribes and analyzes 100% of live and recorded calls and extracts insights such as sentiment, emotion, and compliance signals.
Published Oct 15, 2026
Medallia cites recognition in analyst reports in vendor communications. These are vendor-published announcements; buyers should consult primary analyst reports directly where possible.
| Starting Price | Not publicly listed; sales-led; EDR-based annual tiers | Self-serve entry available for limited research use at a modest monthly fee; enterprise CX pricing is typically custom | Not publicly listed; demo-led |
| Best For | Organizations needing speech functionality integrated with a broader VoC/CX platform and workflows | Organizations standardizing on Qualtrics for omnichannel interactions and research depth | Organizations wanting combined VoC and research capabilities with flexible delivery |
| Key Strength | Platform breadth; documented security and compliance controls; speech analytics integrated into CX workflows | Strong survey/research heritage; broad ecosystem; simplified packaging for some research use cases | Unified VoC + traditional research positioning; focus on bridging research and operational teams |
| Key Weakness | Complexity; procurement-heavy; costs/add-ons; fewer standalone Voci reviews | Can be complex at enterprise scale; pricing/packaging changes can be disruptive | Less visible public pricing; depends on managed services/implementation |