What can typically be learned:
- Which modules were adopted (for example, ERP core plus mobility and vertical add-ons).
- Qualitative outcomes such as improved control, traceability, and reporting.
Common gaps (buyers should address in vendor discussions):
- Lack of baseline metrics and an independent methodology for measuring outcomes.
- Limited discussion of challenges, delays, migration issues, or cost overruns.
- Rarely include total project cost or time-to-value in a verifiable format.
Recommendation: Treat vendor case studies as illustrative reference stories. Request live reference calls with customers in the same industry, plus a detailed statement of work (SOW), rollout plan, and acceptance criteria.