ADDISON Kundendienst & Wartung is a service-operations module that manages multi-site customer records and installed assets, schedules and generates due maintenance orders, captures measurement data, tracks warranties, and automates contract-driven maintenance invoicing.
Published May 16, 2026
| Starting Price | Not publicly listed (quote-based) | Not publicly listed (quote-based) | Not publicly listed (official site) |
| Typical Fit | German craft businesses needing installed-base + maintenance contracts + automated invoicing within an integrated suite | Trades seeking established handwerk ERP with maintenance modules | SHK/electrical firms with established craft workflows; widely used in some segments |
| Key Strengths | Structured asset/site hierarchy; scheduled maintenance orders; invoicing automation; integration with ADDISON Handwerk modules | Long market presence; broad handwerk administration + mobile options | Trade-focused process coverage and established user base |
| Key Weaknesses | Limited independent public reviews for this module; pricing opacity; published functional limits (e.g., capped parts/criteria) may constrain edge cases | Public feedback on support and pricing in some channels; learning curve reported in some forums | Pricing transparency limited; may require significant implementation effort |
The module integrates service planning and invoicing within a broader vendor suite and is designed around multi-site customers and equipment data. Competing offerings may differentiate on cloud-native UX, onboarding speed, advanced field service optimization, and transparent pricing models.
A notable competitive point: trade publications indicate ADDISON Handwerk has extended interfaces (e.g., IDS Connect) to SHK/house technology wholesalers, which can reduce effort when connecting vendor catalogs to back-office processes.
Source: