Examples visible on the Gartner Peer Insights page (snippets):
- Positive (support / communication): “Communication with the vendor works exceptionally well… We have a dedicated Customer success manager…” (Jan 13, 2026 review snippet)
- Critical (reporting UX): “Reporting out of the standard tool is not very user friendly, which often requires another plugin or tool.”
- Critical (planning UX / change effort): “Planning functionality feels rigid and overly technical. High effort required for model changes and enhancements. User experience is not well suited for business-led planning.”
- Mixed/qualified: A Feb 6, 2026 review snippet indicates planning is “adequate” but “not its strongest capability,” citing complexity to build/maintain.
Interpretation for PCPC: If production costing models change frequently (for example, due to new products, new plants, or shifting BOM structures), reported effort for model changes could translate into higher administration or consulting overhead.