Trustpilot lists a Wolters Kluwer corporate review page with a low aggregate score and multiple complaints. These Trustpilot items are not specific to Dokument Total but provide procurement-relevant signals about aspects such as support and billing.
Verbatim reviewer excerpts (vendor-level):
- Negative (support / friction): “the lack of support and repeatedly changing the passwords for support is a royal pain …” (an anonymized Trustpilot reviewer)
- Negative (billing / responsiveness): “They send us bills for things we don't use. Very slow responding to tickets.” (an anonymized Trustpilot reviewer)
- Mixed (product ok, commercial pain): “Software is great but expect to get over charged and Nickled and dimed …” (an anonymized Trustpilot reviewer)
Interpretation: although these comments may reflect other Wolters Kluwer business lines (tax, education, CT Corporation, etc.), they are relevant for procurement risk because they indicate recurring themes around support responsiveness, billing disputes, and renewal or cancellation friction.