Gartner Peer Insights shows Legisway ratings in the Contract Life Cycle Management market, with a moderately high overall rating drawn from a small number of ratings in the accessible snapshot.
Positive review excerpts (Gartner Peer Insights):
- "The product is very user friendly. I like the look & feel, the search and sorting functionalities…"
- A reviewer highlighted integration with DocuSign and the ability to generate an email address for each dossier to simplify adding documentation.
- Another comment emphasized operational collaboration and tracking progress with requests sent to the legal function.
Critical/negative excerpts (Gartner Peer Insights):
- Reviewers reported excessive navigation steps ("too many clicks") and search results that were not always specific.
- A notable support/upgrade concern described a version upgrade that reportedly caused an application outage and an extended period without timely responses.
- Some reviewers noted missing clauses for certain contract types, requiring manual entry, and limitations in customizing the print view (for example, adding a company logo).
Interpretation: Criticisms identified in platform-level reviews cluster around workflow friction (navigation), search precision, upgrade/support responsiveness, and some configurability gaps.