Accessible independent market surveys and vendor-agnostic reports include verbatim comments about Wolters Kluwer and VitalLaw. Examples include both favorable and critical remarks from survey respondents.
Positive / favorable (verbatim):
- "They're OK. They are still a recognized source for practice areas such as securities, investment management, tax and arbitration, and they continue to provide those materials."
- "Wolters Kluwer has been and remains one of the more customer-oriented of the large vendors."
- "VitalLaw has a number of products that are used by our attorneys."
Negative / critical (verbatim):
- "The quality of analysis has suffered greatly in the last years. Due to repeated layoffs and outsourcing, the editorial staff is a shadow of what it once was, and it shows."
- "They need to improve their invoicing process. They could not provide digital invoices during the pandemic, and still cannot send invoices via email."
- "Sales teams are sometimes too aggressive."