G2 contains both positive and negative reviews for Zeni.
Positive sentiment examples (paraphrased from verified reviews):
- Several reviewers noted the team's knowledge of bookkeeping and GAAP principles as valuable.
- Some reviewers reported daily transaction upkeep and improved runway visibility.
Critical/negative examples (paraphrased):
- Some users reported performance issues and bugs, and described unexpected changes made to QuickBooks without prior notice.
- At least one reviewer alleged an unauthorized deduction from a bank account and delayed resolution; this is a serious allegation and should be investigated by prospective customers through references and contract review.
Observed patterns across reviews:
- Positive reports emphasize responsiveness for some customers, the presence of a dedicated team, and consolidation of finance operations.
- Negative reports focus on software bugs and slowness, timezone and coverage limitations, communication and training gaps, and isolated reports of billing/payment incidents.