zenloop

Name: zenloop
Brand: zenloop

Best in class CX & Action Management Platform powered by AI | Winner of the K5 COMMERCE AWARD 2024 "Customer Experience"

Est 2018|Valuation $33M|Raised $12.7M|55 Ref Customers

LinkedIn 6K|Web traffic 250K|FTEs 18|HQ Berlin, Berlin, DE

MarketsCustomer Experience Platform (CXP)Voice of the Customer

01Competitive Landscape

Narrative analysis

- Where zenloop appears to perform relatively well - A focused CX workflow approach emphasizing follow-up and operational routing compared with general survey tooling. - Unlimited users across packages reduces seat friction compared with per-seat models. - Reported strong customer support and onboarding in available reviews. - Where competitors perform strongly - Qualtrics and Medallia: broader omnichannel experience management (contact center, digital, social) and deeper enterprise feature sets. - AskNicely: clearer positioning around frontline/service loops and more public detail on plan structure. - Survicate: stronger self-serve motion and public pricing; explicitly states ISO 27001 certification on its pricing page. - Adoption and market share signals (use with caution) - Third-party technographic sites estimate a small market share for zenloop and limited tracked customers; these datasets are incomplete and biased toward detectable signals.

	zenloop	Qualtrics XM (CX)	Medallia Experience Cloud
Starting Price	Not publicly listed (quote-based packages)	Not publicly listed; pricing/packaging updated; CX priced by interactions	Not publicly listed; uses an enterprise experience-data model
Best For	Mid-market/enterprise teams wanting NPS/VoC → workflow/action management (esp. Europe/DACH)	Enterprises needing broad XM across many channels and advanced research and analytics	Enterprises wanting an integrated XM suite and enterprise-scale signal capture
Key Strength	Focus on close-the-loop workflows and response-volume packages with unlimited users	Breadth across CX/EX/Research, large ecosystem, interaction-based pricing strategy	Enterprise-scale XM, unified pricing concept, deep signal capture beyond surveys
Key Weakness	Limited public security/compliance disclosure; lower mindshare vs enterprise giants; quote-based pricing friction	Often perceived as complex/expensive; pricing transparency limited	Typically enterprise-only; can be heavy/complex; pricing not transparent

01Competitive Landscape

Narrative analysis

Where zenloop appears to perform relatively well
- A focused CX workflow approach emphasizing follow-up and operational routing compared with general survey tooling.
- Unlimited users across packages reduces seat friction compared with per-seat models.
- Reported strong customer support and onboarding in available reviews.
Where competitors perform strongly
- Qualtrics and Medallia: broader omnichannel experience management (contact center, digital, social) and deeper enterprise feature sets.
- AskNicely: clearer positioning around frontline/service loops and more public detail on plan structure.
- Survicate: stronger self-serve motion and public pricing; explicitly states ISO 27001 certification on its pricing page.
Adoption and market share signals (use with caution)
- Third-party technographic sites estimate a small market share for zenloop and limited tracked customers; these datasets are incomplete and biased toward detectable signals.

	zenloop	Qualtrics XM (CX)	Medallia Experience Cloud
Starting Price	Not publicly listed (quote-based packages)	Not publicly listed; pricing/packaging updated; CX priced by interactions	Not publicly listed; uses an enterprise experience-data model
Best For	Mid-market/enterprise teams wanting NPS/VoC → workflow/action management (esp. Europe/DACH)	Enterprises needing broad XM across many channels and advanced research and analytics	Enterprises wanting an integrated XM suite and enterprise-scale signal capture
Key Strength	Focus on close-the-loop workflows and response-volume packages with unlimited users	Breadth across CX/EX/Research, large ecosystem, interaction-based pricing strategy	Enterprise-scale XM, unified pricing concept, deep signal capture beyond surveys
Key Weakness	Limited public security/compliance disclosure; lower mindshare vs enterprise giants; quote-based pricing friction	Often perceived as complex/expensive; pricing transparency limited	Typically enterprise-only; can be heavy/complex; pricing not transparent