AvePoint Cloud Backup

Name: AvePoint Cloud Backup
Brand: AvePoint
Rating: 4.6 (550 reviews)

Leader

Est 2001|Valuation $2.7B|Raised $430M

LinkedIn 193K|Website|Web traffic 55K|FTEs 3,443|HQ Jersey City, New Jersey, US

MarketsBackup and Data Protection Productivity & Collaboration Suite

Published Sep 26, 2026

01Common complaints

If an organization requires fully transparent self-serve pricing
- AvePoint commonly requires quoting, and community pricing varies widely. If procurement requires a posted MSRP and clear packaging, alternatives like Veeam may be easier.
If a team cannot invest time in initial configuration and permissions governance
- Real-world reports show configuration can be confusing for first-time setup (e.g., Teams chat backup requiring specific Azure app/cert configuration).
If an organization is highly sensitive to backup/restore throughput
- Some administrators report long backup windows (hours) and restore speed dependent on storage tier. If fast bulk restores are critical, run a proof-of-concept with representative data volumes and test RTO/RPO.
If only basic Exchange/OneDrive/SharePoint backup at the lowest cost is required
- Some competitors and MSP bundles may undercut on price for limited scope.
If a buyer wants one vendor for SaaS plus endpoints, servers, and databases with deep on-prem control
- AvePoint focuses on SaaS/M365 ecosystem protection; organizations looking for a single "everything backup" platform may prefer vendors centered on broader infrastructure backup portfolios.

1. If an organization requires fully transparent self-serve pricing - AvePoint commonly requires quoting, and community pricing varies widely. If procurement requires a posted MSRP and clear packaging, alternatives like Veeam may be easier. 2. If a team cannot invest time in initial configuration and permissions governance - Real-world reports show configuration can be confusing for first-time setup (e.g., Teams chat backup requiring specific Azure app/cert configuration). 3. If an organization is highly sensitive to backup/restore throughput - Some administrators report long backup windows (hours) and restore speed dependent on storage tier. If fast bulk restores are critical, run a proof-of-concept with representative data volumes and test RTO/RPO. 4. If only basic Exchange/OneDrive/SharePoint backup at the lowest cost is required - Some competitors and MSP bundles may undercut on price for limited scope. 5. If a buyer wants one vendor for SaaS plus endpoints, servers, and databases with deep on-prem control - AvePoint focuses on SaaS/M365 ecosystem protection; organizations looking for a single "everything backup" platform may prefer vendors centered on broader infrastructure backup portfolios.

Deal disqualifiers (poor fit)

Very small organizations with minimal compliance needs and tight budgets (price sensitivity is common)
Buyers demanding fully self-serve, published pricing and minimal setup complexity
Environments where Microsoft 365 is not central and the vendor’s supported SaaS list does not match the actual application portfolio

Known issues from users (not exhaustive)

Teams chat backup setup complexity (custom Azure app/cert) and initial failures reported.
Backup duration may be long in some environments (hours for several hundred users reported in community threads).
Restore speed can depend on storage tier; one user described slower performance when using "cool" storage.
UI and performance issues reported in some review platform feedback.

Vendor-acknowledged constraints / operational controls

Some advanced features appear gated or require support enablement (e.g., certain preview actions in restore workflows may be disabled by default and require vendor support to enable). Buyers should clarify operational friction and governance around such features.

Roadmap / "what's new" signals

AvePoint publishes frequent product update posts describing features such as:

Improved RBAC and restore controls
Backup prioritization for critical containers/objects
Expanded audit log protection and streaming (e.g., Azure Event Hubs integration)
More restore customization for Power Platform components These indicate active development; buyers should confirm which features are included in their contracted edition.

02Why they buy

Supported by evidence (vendor claims and public signals)

Broad Microsoft 365 workload coverage: Coverage for Teams, Planner, and other adjacent workloads is repeatedly referenced in user discussions and in AvePoint materials.
Multi-SaaS positioning: The product pages consistently present protection for multiple SaaS applications (Microsoft + Google + Salesforce + Dynamics).
Security certification claims: The vendor publishes claims for SOC 2 Type II, ISO 27001/27017, CSA STAR Level 2, and FedRAMP expansion statements; buyers should validate scope and recency of attestations.

- Broad Microsoft 365 workload coverage: Coverage for Teams, Planner, and other adjacent workloads is repeatedly referenced in user discussions and in AvePoint materials. - Multi-SaaS positioning: The product pages consistently present protection for multiple SaaS applications (Microsoft + Google + Salesforce + Dynamics). - Security certification claims: The vendor publishes claims for SOC 2 Type II, ISO 27001/27017, CSA STAR Level 2, and FedRAMP expansion statements; buyers should validate scope and recency of attestations.

Areas where competitors have clear advantages

Pricing clarity: Veeam publishes MSRP per plan.
Perceived simplicity: Some community threads suggest Druva requires less ongoing operational effort in certain environments.

03Field reports

Review platform signals (aggregate)

G2 lists AvePoint Confidence Platform reviews (associated with AvePoint Cloud Backup listing) with a generally positive overall rating and highlights common pros/cons themes (ease of use, backup frequency; but also “expensive,” “backup issues,” “poor customer support,” “learning curve,” “integration issues”).
Gartner Peer Insights has an AvePoint vendor review page and a product page for AvePoint Confidence Platform, but full review text may require login; public snippets emphasize breadth (migration, backup, governance, reporting).
PeerSpot hosts a product review summary page and reports engagement/mindshare metrics; treat these as directional and based on their site engagement model.

- G2 lists AvePoint Confidence Platform reviews (associated with AvePoint Cloud Backup listing) with a generally positive overall rating and highlights common pros/cons themes (ease of use, backup frequency; but also “expensive,” “backup issues,” “poor customer support,” “learning curve,” “integration issues”). - Gartner Peer Insights has an AvePoint vendor review page and a product page for AvePoint Confidence Platform, but full review text may require login; public snippets emphasize breadth (migration, backup, governance, reporting). - PeerSpot hosts a product review summary page and reports engagement/mindshare metrics; treat these as directional and based on their site engagement model.

Direct quotes (positive and negative)

G2 (positive, but with caveats)

Positive (ease / consolidation):
- "It brings everything together in one place. We can back up data, set rules, and manage users without jumping between tools." (G2 reviewer, Sep 11, 2025)
Mixed (learning curve / cost):
- "Because it has so many features, it can take time to set up and understand… the cost can go up if you need all the advanced options." (G2 reviewer, Sep 11, 2025)
Negative (performance):
- "Sometimes it lags and the glitches as well. The system is slow and cannot perform multitasking." (G2 reviewer, Sep 11, 2025)

Reddit /r/sysadmin (setup complexity for Teams chat + speed)

Negative/issue:
- "Teams chat failed to backup…" (sysadmin thread, Feb 2025)
Resolution and support:
- "I manage to fix it after reaching out to avepoint support, they were quite responsive and helpful…" (Mar 2025)
Performance pain point:
- "It seems to be very picky and takes a very long time to backup… backups can take several hours and initial runs may take much longer." (Mar 2025)

Reddit /r/sysadmin (restore speed depends on storage)

Mixed:
- "Using the built in Azure storage works fine, but it is not fast — think cool tier… Restored a small inbox folder and it took a considerable amount of time…" (May 2021)

Reddit /r/sysadmin (general satisfaction)

Positive but not effusive:
- "Nothing amazing but it does what it says on the tin… I do go and do test restores every couple of months and it works every time." (May 2021)

Reddit /r/sysadmin (negative vs competitors in at least one evaluation)

Negative comparative sentiment:
- "dracoon has been solid for us, way better than the avepoint backup module we tested last year …" (Feb 2026 thread)

G2 (positive, but with caveats) - Positive (ease / consolidation): - "It brings everything together in one place. We can back up data, set rules, and manage users without jumping between tools." (G2 reviewer, Sep 11, 2025) - Mixed (learning curve / cost): - "Because it has so many features, it can take time to set up and understand… the cost can go up if you need all the advanced options." (G2 reviewer, Sep 11, 2025) - Negative (performance): - "Sometimes it lags and the glitches as well. The system is slow and cannot perform multitasking." (G2 reviewer, Sep 11, 2025) Reddit /r/sysadmin (setup complexity for Teams chat + speed) - Negative/issue: - "Teams chat failed to backup…" (sysadmin thread, Feb 2025) - Resolution and support: - "I manage to fix it after reaching out to avepoint support, they were quite responsive and helpful…" (Mar 2025) - Performance pain point: - "It seems to be very picky and takes a very long time to backup… backups can take several hours and initial runs may take much longer." (Mar 2025) Reddit /r/sysadmin (restore speed depends on storage) - Mixed: - "Using the built in Azure storage works fine, but it is not fast — think cool tier… Restored a small inbox folder and it took a considerable amount of time…" (May 2021) Reddit /r/sysadmin (general satisfaction) - Positive but not effusive: - "Nothing amazing but it does what it says on the tin… I do go and do test restores every couple of months and it works every time." (May 2021) Reddit /r/sysadmin (negative vs competitors in at least one evaluation) - Negative comparative sentiment: - "dracoon has been solid for us, way better than the avepoint backup module we tested last year …" (Feb 2026 thread)

Common "why they chose it" themes

Coverage breadth in M365 (Teams/Planner) beyond email/files
Cloud-to-cloud convenience (no on-prem infrastructure)
Channel availability for MSPs and multi-tenant service delivery
Per-user licensing with reported "unlimited" storage claims by some users (needs validation per contract)

Common "why they left / deal-breakers" themes (inferred from criticisms)

Price sensitivity for smaller organizations (noted in PeerSpot excerpts and Reddit discussions)
Setup complexity for certain workloads (Teams chat/app registration)
Performance/throughput concerns (backup duration, restore speed dependent on storage)
Support inconsistencies (G2 highlights “poor customer support” as a recurring theme, even though Reddit includes examples of good support)

AvePoint-published case studies (vendor-published content; validate independently)

TriaTech (MSP) case study

Claims: Protects a large number of customer seats and several terabytes of data; started delivering Cloud Backup in 2021.
Quote: "it's pretty automatic — we don't have to do much; it just works."
Critical view: Metrics and benefits are vendor-published; no independent validation is provided. Useful as an illustration of MSP deployment scale.

BackupVault case study (PDF + web page)

Claims: Protecting tens of thousands of users and hundreds of terabytes of data on AvePoint platform; serving several hundred customers.
Quote: "We wouldn't have been able to grow without AvePoint's help... scale to over 35,000 users..."
Critical view: Strong scale claim, but presented as a vendor case study; the methodology and baseline comparisons (prior solution, cost, restore performance) are not fully transparent.

GKM2 case study

Claims: Backing up clients multiple times per day; mentions ability to back up Teams and Planner and provide granular restore.
Critical view: Vendor-published case; useful for feature validation (the stated backup cadence aligns with AvePoint's published multiple-daily backup capabilities) but not an independent performance benchmark.

1) TriaTech (MSP) case study - Claims: Protects a large number of customer seats and several terabytes of data; started delivering Cloud Backup in 2021. - Quote: "it's pretty automatic — we don't have to do much; it just works." - Critical view: Metrics and benefits are vendor-published; no independent validation is provided. Useful as an illustration of MSP deployment scale. 2) BackupVault case study (PDF + web page) - Claims: Protecting tens of thousands of users and hundreds of terabytes of data on AvePoint platform; serving several hundred customers. - Quote: "We wouldn't have been able to grow without AvePoint's help... scale to over 35,000 users..." - Critical view: Strong scale claim, but presented as a vendor case study; the methodology and baseline comparisons (prior solution, cost, restore performance) are not fully transparent. 3) GKM2 case study - Claims: Backing up clients multiple times per day; mentions ability to back up Teams and Planner and provide granular restore. - Critical view: Vendor-published case; useful for feature validation (the stated backup cadence aligns with AvePoint's published multiple-daily backup capabilities) but not an independent performance benchmark.

Independent case-style coverage

TechTarget covered a user (NECA) describing Cloud Backup benefits and quoting ease of restore "from anywhere," along with general references to data volumes and backup schedules. This is closer to journalistic validation than vendor case studies, but it is still a single-customer narrative.

04Best fit

Company sizes

Likely fit: mid-market to enterprise organizations where Microsoft 365 is mission‑critical.
MSPs: Suitable for managed service providers handling multi-tenant customer environments, based on vendor case studies.

Industries

Industries where the product is often considered:
- Professional services, finance, government/regulated sectors (public-sector messaging and certifications support these use cases)
- Education (case studies reference budget constraints; actual fit depends on vendor pricing)
- Any Microsoft-heavy environment (Teams/SharePoint/Exchange intensive)

Roles and personas

Decision makers: CIO/IT Director, Head of Infrastructure, Security/Compliance lead
Users: M365 administrators, backup administrators, MSP service delivery managers

Pain points addressed

Cloud data loss outside native retention windows
Ransomware recovery and rollback needs for SaaS content
Audit/compliance-driven retention and restore requirements
Reducing operational overhead compared with running on-prem backup servers

05The pitch

What the product does (core value proposition)

AvePoint states claims of minimal configuration, automated backups, and broad workload coverage (Microsoft 365, Google Workspace, Salesforce, Dynamics 365, Azure, Power Platform, Entra ID, etc.). The product page also includes a vendor claim about a specific quantified risk reduction when consolidating multi-SaaS protection under a single vendor, but public pages do not provide enough methodology to validate that claim independently.

Key workloads called out by AvePoint include Microsoft 365 core services (SharePoint Online, Exchange Online, OneDrive, Teams) and a list of adjacent services (Planner, Project Online, Viva Engage, Power Platform). AvePoint also notes integration with Microsoft 365 Backup Storage (via "Backup Express").

AvePoint Cloud Backup is a SaaS-based, cloud-to-cloud backup and recovery product focused on protecting SaaS collaboration and business application data (not infrastructure). It targets operational recovery (accidental deletion, misconfiguration), cyber-resilience (ransomware-style rollback), and compliance-driven retention needs by creating independent backup copies of cloud data and enabling granular restores across multiple workloads (notably Microsoft 365, plus other SaaS platforms). The product is presented as a multi-SaaS backup solution within the broader AvePoint Confidence Platform. AvePoint states claims of minimal configuration, automated backups, and broad workload coverage (Microsoft 365, Google Workspace, Salesforce, Dynamics 365, Azure, Power Platform, Entra ID, etc.). The product page also includes a vendor claim about a specific quantified risk reduction when consolidating multi-SaaS protection under a single vendor, but public pages do not provide enough methodology to validate that claim independently. Key workloads called out by AvePoint include Microsoft 365 core services (SharePoint Online, Exchange Online, OneDrive, Teams) and a list of adjacent services (Planner, Project Online, Viva Engage, Power Platform). AvePoint also notes integration with Microsoft 365 Backup Storage (via "Backup Express").

Target market and market positioning

Primary buyers: IT infrastructure/operations, Microsoft 365 administrators, security/compliance teams, MSPs delivering managed backup.
Org size focus: Commonly positioned for mid-market through enterprise; MSP case studies suggest suitability for multi-tenant environments.
Positioning: Described by the vendor as a provider of multi-SaaS backup and as part of the AvePoint Confidence Platform; backup capabilities are presented alongside governance, security, and resilience offerings.

- Primary buyers: IT infrastructure/operations, Microsoft 365 administrators, security/compliance teams, MSPs delivering managed backup. - Org size focus: Commonly positioned for mid-market through enterprise; MSP case studies suggest suitability for multi-tenant environments. - Positioning: Described by the vendor as a provider of multi-SaaS backup and as part of the AvePoint Confidence Platform; backup capabilities are presented alongside governance, security, and resilience offerings.

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