Grafana Labs Grafana OnCall
LeaderOpen observability cloud
Est 2014|Valuation $9.5B|Raised $907.9M
Platform CoversIncident Management & On-Call
Open observability cloud
Published Sep 7, 2026
A third-party outage tracking entry reported an event where the IRM (OnCall + Incident) plugin was unavailable on hosted instances following a plugin update (July 15, 2025). This entry is not a vendor root-cause report but indicates a point of inquiry; organizations should ask Grafana for historical incident metrics, root cause analyses, mitigation measures, and status transparency.
Dedicated, high-volume review pages for Grafana OnCall specifically are limited compared with longstanding paging vendors. Many publicly available reviews reference Grafana Cloud at a broader product level rather than OnCall/IRM specifically.
An analyst-review page exists for Grafana Cloud under observability platforms, but it is not OnCall/IRM-specific. A product-review directory lists Grafana OnCall as a product entry, though the volume and depth of verified review content for OnCall is lower than that for established paging platforms.
Customers appear to select Grafana OnCall when:
A Grafana-published case study describes Prezi migrating some workflows to Grafana Alerting/OnCall/Incident from another vendor and cites cost savings. This content is vendor-published marketing material. Without independent disclosure of baseline costs, incident volume, or the methodology used to calculate savings, numeric ROI claims should be treated with caution.
Grafana publishes case studies focused on observability adoption; these documents often emphasize logging, metrics, and dashboards and may not quantify OnCall-specific outcomes. For procurement and evaluation, request OnCall/IRM-specific references that include paging delivery SLOs, incident handling examples, and migration details from incumbent paging vendors.
Get a comprehensive analysis of Grafana Labs Grafana OnCall including market position, competitive landscape, adoption trends, and peer benchmarks.
Download full report →You require a self-hosted paging solution with a vendor-backed, long-term feature roadmap.
You need a vendor whose primary product focus is incident management and paging.
You have low tolerance for upgrade or integration friction in self-hosted systems.
Your billing model must strictly align with named-seat licensing tied only to interactive logins.
Grafana OnCall is an on-call notification and alert routing product for SRE/DevOps teams. It focuses on:
Grafana describes OnCall as part of Grafana Cloud IRM (Incident Response & Management), intended to be used alongside Grafana Alerting and the broader Grafana Cloud observability stack. OnCall is available as a cloud-managed offering and was previously available as an open-source self-hosted project; a lifecycle change is described below.
Key lifecycle note (material to any buyer): Grafana Labs announced that Grafana OnCall OSS entered maintenance mode on March 11, 2025 and will be archived on March 24, 2026. "Cloud Connection" capabilities (push relay and other services) are also scheduled to end on March 24, 2026. This change materially affects self-hosted adopters and shifts the typical deployment path toward Grafana Cloud IRM.