Grafana Labs Grafana OnCall
LeaderOpen observability cloud
Est 2014|Valuation $9.5B|Raised $907.9M
Platform CoversIncident Management & On-Call
Open observability cloud
Published Sep 7, 2026
| Starting Price | Free tier for a small number of active IRM users; published per-user and platform pricing available from the vendor | Free tier for very small teams; published per-user pricing for paid plans | Basic free tier for incident management; on-call add-on available with published per-user pricing |
| Suitable For | Teams using Grafana for alerting and dashboards who want an integrated alerting→paging workflow | Organizations requiring mature paging, extensive integrations, and enterprise governance | Teams that use Slack/Teams and prefer chat-centric incident coordination |
| Key Integration | Integration with Grafana alerting and observability context; Slack/Teams; ITSM tools | Extensive integration catalog; incident orchestration features | Chat-native workflows with incident coordination features |
| Known Weakness | OSS path entering maintenance mode (archival planned); fewer third-party reviews specific to OnCall; reported configuration friction in self-hosting | Cost can increase at scale; add-ons raise TCO | Per-user pricing and potential overlap if only basic paging is required |
Where Grafana OnCall may be advantageous
Where competitors often provide more depth
Competitive caveat: OSS dimension Historically, Grafana OnCall OSS was an option for organizations wanting on-prem control. With the maintenance-mode and archival timeline, that option is now time-limited unless a community fork or independent support arrangement is pursued.