MonkeySoft Solutions

Name: MonkeySoft Solutions
Brand: MonkeySoft Solutions
Rating: 3.8 (15 reviews)

MonkeySoft Solutions is a cloud-based catering operations platform that manages omnichannel order capture, B2B catering CRM, production and delivery execution, and reporting dashboards for multi-unit restaurant brands.

Est 1998

LinkedIn 2K|Website|Web traffic 6K|FTEs 24|HQ Vancouver, British Columbia, CA

MarketsCRM

Published Sep 10, 2026

01Common complaints

- **If the procurement process requires publicly documented security certifications (SOC 2/ISO 27001) prior to evaluation:** the vendor’s public site reviewed here does not provide those attestations. - **If CRM search usability is a critical operational requirement:** at least one low-rated review reports serious search/findability issues, which may impede high-volume CRM workflows. - **If deep self-serve UI/workflow customization is required:** reviews and product notes suggest limits on UI customization without vendor involvement. - **If the primary business goal is demand generation rather than operational software:** a marketplace provider (e.g., ezCater) may produce higher volume, though with tradeoffs in fees and customer ownership. - **If transparent list pricing is required for rapid procurement:** MonkeyMedia appears to follow a quote/demo-driven sales process.

Deal disqualifiers (poor fit)

Very small operators needing a simple form + payment link rather than an enterprise platform.
Teams that require extensive UI customization beyond the product's reported capabilities.
Organizations that require published SOC 2/ISO documentation and a transparent security portal before engaging sales.

Issues surfaced in reviews

Search limitations and record lookup usability.
Limited UI customization.
Integration problems (DoorDash mentioned).
Support responsiveness and cost concerns (at least one review each).

Vendor-acknowledged limitations / roadmap

Public release posts highlight incremental improvements (e.g., security-related email verification; reporting dashboards). However, a formal public roadmap, SLAs, or limitations list was not found in the reviewed sources.

Security/compliance gaps (public transparency)

Lack of publicly documented SOC 2 / ISO certifications is a practical gap for enterprise buyers.

02Why they buy

Unique selling points supported by customer evidence (with caveats)

- **Integrated CRM + order platform:** users cite the integrated CRM and order management as a practical capability in reviews. - **Support quality:** several testimonials and reviews characterize support positively (quoted language appears in user reviews), though other reviews indicate support experience can vary by account or issue. - **Catering specialization:** the platform is purpose-built for catering operations (B2B accounts, invoicing, delivery workflows) rather than being a general-purpose ordering tool.

Where competitors appear to have advantages

ezCater: marketplace reach and buyer ordering workflows.
Platforms with published security posture: several modern SaaS vendors publish SOC 2/ISO claims and security pages; MonkeyMedia’s public materials are less detailed in this area.

03Field reports

Vendor-published testimonials (marketing collateral)

The vendor homepage contains multiple vendor-published testimonials (selection examples): - Ruby Tuesday executive quote describes needing scalable technology and states “The service was just phenomenal.” - A Forklift Brands quote states “Catering sales have grown significantly… impossible prior to implementing MonkeyCatering.” - Luna Grill claims a measurable year-over-year increase in online orders after moving to “MOO2.0” following a recent migration. - Urbane Cafe claims catering sales grew from a small share to a notably larger share of total sales. Note: these items are vendor-curated and are presented without independent verification of the metrics or the context for the quoted outcomes.

G2 reviews (more balanced; includes negative feedback)

G2 lists MONKEY (by MonkeyMedia Software) with reviews in the Catering category (G2 shows a small number of reviews). Key quoted sentiments (verbatim excerpts): **Positive examples:** - “Shows the date, time, whom its for, all the details... easy to accept orders, find out details.” (generally positive) - “I love having and integrated CRM system and order platform. The customer support is phenomenal and the ability to create customized reports from the SQL database…” (very positive) **Critical/negative examples:** - “While I love having the custom reports… it would be nice to further customize the UI… Also, the integration with DoorDash has been slightly problematic.” (very positive but notes issues) - “It’s awful at searching… does not require me to try multiple search methods to find the customer I’m looking for.” (negative) - “Trying to get answers in a timely fashion and the cost has been an issue in the past” (mixed) **Review quality caution:** Some G2 reviews are marked as incentivized (small incentives, G2 invites), which can introduce participation bias.

Reddit / community discussion signals (limited direct product chatter)

Direct, high-signal user threads specifically about MonkeyMedia are relatively sparse compared with broader restaurant tech tools. However:

In a restaurant/catering context, one Reddit comment suggests “Monkey Media or CaterEase” as software options (a weak but relevant signal that MonkeyMedia is recognized in the niche).
A separate thread notes an integration partnership implication with a third-party POS provider (integration implication; not a review).

TrustRadius / Gartner Peer Insights

TrustRadius: No clearly accessible TrustRadius product page for MonkeyMedia/MONKEY was found in the research results surfaced.
Gartner Peer Insights: No confirmed Gartner Peer Insights listing for MonkeyMedia/MONKEY was found in accessible results during this run. (It may exist under a different category/name or be inaccessible without account/login.)

Vendor case studies and PDFs (examples)

Accessible case study PDFs indicate operational/CRM value:

Boloco (PDF) highlights call-center workflows and CRM history lookup; includes quotes about insight into customers/trends and monitoring “sleepy clients.”

Vendor website also references case studies such as Boudin Bakery, Einstein Noah Restaurant Group, Ruby Tuesday, etc.

Quantified results and methodology gaps

- Vendor homepage claims notable revenue increases. Case studies and testimonials provide some metrics (e.g., one customer reported an increase from a small to substantially larger share of total sales; another reported a noticeable year-over-year increase in online orders after a product update). **Critical evaluation:** - The metrics are vendor-published or customer-quoted in marketing context, with limited disclosure of: - Baseline periods and comparators - Rollout scope (pilot vs system-wide) - Attribution (software vs staffing, marketing, seasonality) - Statistical treatment across locations **Recommendation for buyers:** request raw pre/post KPI definitions, cohort comparisons, and reference calls with similar brands to validate expected outcomes.

04Best fit

Company sizes

Best fit appears to be:

Multi-unit chains (operators with many locations, where catering is operationally complex and benefits from a centralized system).
Mid-market and enterprise organizations (review signals indicate a customer base skewing toward larger organizations).

Industries / verticals

Restaurants with meaningful catering/off-premise programs: fast casual, QSR, polished casual, sandwich brands, BBQ, etc.

Roles/personas

Decision makers: VP/Director of Catering, VP Ops, CIO/IT for integrations, Finance leader for invoicing/AR workflows.
End users: catering sales managers, store-level managers, call-center agents, dispatch/delivery coordinators.

Pain points the product addresses

Fragmented systems (CRM + ordering + invoicing + dispatch)
Inaccurate orders and operational “back of house” overload
Lack of visibility into catering pipeline and repeat B2B customers

Qualification criteria (good fit)

Requirement for catering-specific workflows (B2B accounts, invoicing, production planning, delivery steps).
Sufficient catering volume such that manual processes impose significant labor costs.
Preference for a platform approach rather than a marketplace listing.

05The pitch

What the product does (objective value proposition)

MonkeySoft Solutions (marketed publicly as **MonkeyMedia Software** / **MONKEY™**) provides a cloud-based catering operations platform for multi-unit restaurant brands. The product scope spans: - **Order capture & omnichannel ordering** (online ordering site, call-center workflows, admin console) - **CRM / account management** for B2B catering clients (accounts, terms, interaction history) - **Operational execution** (production workflows, order management, delivery dispatch) - **Reporting & performance dashboards** (e.g., YoY sales dashboards, store performance views) The vendor describes the platform as a central platform intended to support catering as a repeatable, designed-to-scale off-premise revenue channel for restaurant operators, positioning it as operational software rather than a marketplace.

Target market and market positioning

**Target market (inferred from website, case studies, and customer logos):** - Multi-unit and enterprise restaurant chains (fast casual, QSR, and similar) across North America. - Roles: catering sales managers, operations managers, finance/admin teams (invoicing/AR), and corporate leadership. **Positioning:** - Marketed toward enterprise customers as a catering operations, CRM, and reporting platform. - Differentiates from marketplace models (e.g., ezCater marketplace) by focusing on first-party operational software and integrations.

Get a comprehensive analysis of MonkeySoft Solutions including market position, competitive landscape, adoption trends, and peer benchmarks.

Download full report →

Published Sep 10, 2026

01Common complaints

If the procurement process requires publicly documented security certifications (SOC 2/ISO 27001) prior to evaluation: the vendor’s public site reviewed here does not provide those attestations.
If CRM search usability is a critical operational requirement: at least one low-rated review reports serious search/findability issues, which may impede high-volume CRM workflows.
If deep self-serve UI/workflow customization is required: reviews and product notes suggest limits on UI customization without vendor involvement.
If the primary business goal is demand generation rather than operational software: a marketplace provider (e.g., ezCater) may produce higher volume, though with tradeoffs in fees and customer ownership.
If transparent list pricing is required for rapid procurement: MonkeyMedia appears to follow a quote/demo-driven sales process.

Deal disqualifiers (poor fit)

Very small operators needing a simple form + payment link rather than an enterprise platform.
Teams that require extensive UI customization beyond the product's reported capabilities.
Organizations that require published SOC 2/ISO documentation and a transparent security portal before engaging sales.

Issues surfaced in reviews

Search limitations and record lookup usability.
Limited UI customization.
Integration problems (DoorDash mentioned).
Support responsiveness and cost concerns (at least one review each).

Vendor-acknowledged limitations / roadmap

Public release posts highlight incremental improvements (e.g., security-related email verification; reporting dashboards). However, a formal public roadmap, SLAs, or limitations list was not found in the reviewed sources.

Security/compliance gaps (public transparency)

Lack of publicly documented SOC 2 / ISO certifications is a practical gap for enterprise buyers.

02Why they buy

Unique selling points supported by customer evidence (with caveats)

Integrated CRM + order platform: users cite the integrated CRM and order management as a practical capability in reviews.
Support quality: several testimonials and reviews characterize support positively (quoted language appears in user reviews), though other reviews indicate support experience can vary by account or issue.
Catering specialization: the platform is purpose-built for catering operations (B2B accounts, invoicing, delivery workflows) rather than being a general-purpose ordering tool.

Where competitors appear to have advantages

ezCater: marketplace reach and buyer ordering workflows.
Platforms with published security posture: several modern SaaS vendors publish SOC 2/ISO claims and security pages; MonkeyMedia’s public materials are less detailed in this area.

03Field reports

Vendor-published testimonials (marketing collateral)

The vendor homepage contains multiple vendor-published testimonials (selection examples):

Ruby Tuesday executive quote describes needing scalable technology and states “The service was just phenomenal.”
A Forklift Brands quote states “Catering sales have grown significantly… impossible prior to implementing MonkeyCatering.”
Luna Grill claims a measurable year-over-year increase in online orders after moving to “MOO2.0” following a recent migration.
Urbane Cafe claims catering sales grew from a small share to a notably larger share of total sales.

Note: these items are vendor-curated and are presented without independent verification of the metrics or the context for the quoted outcomes.

G2 reviews (more balanced; includes negative feedback)

G2 lists MONKEY (by MonkeyMedia Software) with reviews in the Catering category (G2 shows a small number of reviews). Key quoted sentiments (verbatim excerpts):

Positive examples:

“Shows the date, time, whom its for, all the details... easy to accept orders, find out details.” (generally positive)
“I love having and integrated CRM system and order platform. The customer support is phenomenal and the ability to create customized reports from the SQL database…” (very positive)

Critical/negative examples:

“While I love having the custom reports… it would be nice to further customize the UI… Also, the integration with DoorDash has been slightly problematic.” (very positive but notes issues)
“It’s awful at searching… does not require me to try multiple search methods to find the customer I’m looking for.” (negative)
“Trying to get answers in a timely fashion and the cost has been an issue in the past” (mixed)

Review quality caution: Some G2 reviews are marked as incentivized (small incentives, G2 invites), which can introduce participation bias.

Reddit / community discussion signals (limited direct product chatter)

Direct, high-signal user threads specifically about MonkeyMedia are relatively sparse compared with broader restaurant tech tools. However:

In a restaurant/catering context, one Reddit comment suggests “Monkey Media or CaterEase” as software options (a weak but relevant signal that MonkeyMedia is recognized in the niche).
A separate thread notes an integration partnership implication with a third-party POS provider (integration implication; not a review).

TrustRadius / Gartner Peer Insights

TrustRadius: No clearly accessible TrustRadius product page for MonkeyMedia/MONKEY was found in the research results surfaced.
Gartner Peer Insights: No confirmed Gartner Peer Insights listing for MonkeyMedia/MONKEY was found in accessible results during this run. (It may exist under a different category/name or be inaccessible without account/login.)

Vendor case studies and PDFs (examples)

Accessible case study PDFs indicate operational/CRM value:

Boloco (PDF) highlights call-center workflows and CRM history lookup; includes quotes about insight into customers/trends and monitoring “sleepy clients.”

Vendor website also references case studies such as Boudin Bakery, Einstein Noah Restaurant Group, Ruby Tuesday, etc.

Quantified results and methodology gaps

Vendor homepage claims notable revenue increases. Case studies and testimonials provide some metrics (e.g., one customer reported an increase from a small to substantially larger share of total sales; another reported a noticeable year-over-year increase in online orders after a product update).

Critical evaluation:

The metrics are vendor-published or customer-quoted in marketing context, with limited disclosure of:
- Baseline periods and comparators
- Rollout scope (pilot vs system-wide)
- Attribution (software vs staffing, marketing, seasonality)
- Statistical treatment across locations

Recommendation for buyers: request raw pre/post KPI definitions, cohort comparisons, and reference calls with similar brands to validate expected outcomes.

04Best fit

Company sizes

Best fit appears to be:

Multi-unit chains (operators with many locations, where catering is operationally complex and benefits from a centralized system).
Mid-market and enterprise organizations (review signals indicate a customer base skewing toward larger organizations).

Industries / verticals

Restaurants with meaningful catering/off-premise programs: fast casual, QSR, polished casual, sandwich brands, BBQ, etc.

Roles/personas

Decision makers: VP/Director of Catering, VP Ops, CIO/IT for integrations, Finance leader for invoicing/AR workflows.
End users: catering sales managers, store-level managers, call-center agents, dispatch/delivery coordinators.

Pain points the product addresses

Fragmented systems (CRM + ordering + invoicing + dispatch)
Inaccurate orders and operational “back of house” overload
Lack of visibility into catering pipeline and repeat B2B customers

Qualification criteria (good fit)

Requirement for catering-specific workflows (B2B accounts, invoicing, production planning, delivery steps).
Sufficient catering volume such that manual processes impose significant labor costs.
Preference for a platform approach rather than a marketplace listing.

05The pitch

What the product does (objective value proposition)

MonkeySoft Solutions (marketed publicly as MonkeyMedia Software / MONKEY™) provides a cloud-based catering operations platform for multi-unit restaurant brands. The product scope spans:

Order capture & omnichannel ordering (online ordering site, call-center workflows, admin console)
CRM / account management for B2B catering clients (accounts, terms, interaction history)
Operational execution (production workflows, order management, delivery dispatch)
Reporting & performance dashboards (e.g., YoY sales dashboards, store performance views)

The vendor describes the platform as a central platform intended to support catering as a repeatable, designed-to-scale off-premise revenue channel for restaurant operators, positioning it as operational software rather than a marketplace.

Target market and market positioning

Target market (inferred from website, case studies, and customer logos):

Multi-unit and enterprise restaurant chains (fast casual, QSR, and similar) across North America.
Roles: catering sales managers, operations managers, finance/admin teams (invoicing/AR), and corporate leadership.

Positioning:

Marketed toward enterprise customers as a catering operations, CRM, and reporting platform.
Differentiates from marketplace models (e.g., ezCater marketplace) by focusing on first-party operational software and integrations.

Get a comprehensive analysis of MonkeySoft Solutions including market position, competitive landscape, adoption trends, and peer benchmarks.

Download full report →