ResultsPlus

Name: ResultsPlus
Brand: ResultsPlus

ResultsPlus is a donor management and nonprofit CRM system that manages constituent records, tracks gifts, runs fundraising segmentation and reporting, and supports donor cultivation workflows.

Est 1979|9 Ref Customers

LinkedIn 41|Website|FTEs 1|HQ Rochester, Minnesota, US

MarketsCRM

Published Sep 17, 2026

01Common complaints

- Company sizes or stages where this product is overkill or insufficient - Very small nonprofits that can operate with low-cost tools (e.g., spreadsheets and a lightweight donation platform) may find a full donor CRM heavier than required. - Larger or more complex nonprofits (multi-entity, multiple EINs, sophisticated segmentation, omnichannel journeys, advanced major gifts) may outgrow ResultsPlus if updates or integrations are limited. - Industries or use cases where competitors are clearly superior - Digital-first fundraising operations that require modern online giving, marketing automation, and native integrations often prefer platforms such as Bloomerang, Neon, DonorPerfect, or enterprise solutions. - Technical requirements this product may not meet (validate in diligence) - SSO/SAML, SCIM provisioning, detailed audit logs, and data residency requirements were not publicly documented and should be validated. - Budget constraints - When pricing is custom and record-count-based, fast-growing donor lists can raise costs over time; organizations should compare against platforms with transparent tiers. - Specific workflows/integrations where it may fall short - Organizations that rely on tightly integrated donation forms, event ticketing, SMS/email automation, and accounting synchronization may find competitors offer more integrated "all-in-one" coverage. - Red flags in the procurement process - An inability to obtain a current product roadmap, security documentation, and clear pricing in writing should be considered a procurement risk. - Current limitations acknowledged by the vendor - Vendor documentation could not be fully retrieved during this research run; official limitations were not publicly accessible. - Features on the roadmap - Not publicly documented in accessible sources. - Scale limitations - Not publicly documented; procurement teams should stress-test database performance, reporting runtimes, and concurrent user limits during evaluation. - Security or compliance gaps - The lack of public SOC 2 or ISO 27001 documentation is a gap for security-conscious buyers. - API limitations or integration constraints - Integration breadth is unclear from reliable sources; at least one directory entry suggests limited integrations.

Deal disqualifiers (poor fit)

Organizations that require verified SOC 2 Type II or ISO 27001 evidence and a mature trust center with readily available documentation.
Organizations that require cloud-first remote access as a baseline and cannot accommodate an on-premises or office-network-bound deployment.
Organizations that need a large integration ecosystem and turnkey connectors.

Why some customers left for competitors (churn reasons)

Direct churn narratives were not captured in the accessible text snippets.
Frequent mention of infrequent updates and limited cloud accessibility suggests potential churn drivers such as:
- Organizations moving toward cloud-first operations
- Demand for modern integrations and automation
- Expectations for more frequent feature releases

02Why they buy

- Competitive advantages validated by customer feedback (not solely vendor claims) - Navigation and the ability to run and export queries are explicitly praised in reviewer comments. - Unique features and capabilities competitors lack - No clear, well-documented unique features were identified in accessible public sources. - Differentiation from competitors based on reviews - Differentiation is limited in modern review ecosystems; competitors often lead on support, product direction, and cloud-first expectations. - Areas where competitors clearly have advantages - DonorPerfect: appears to have higher satisfaction and support scores in some comparison contexts and provides clearer entry pricing. - Bloomerang and other modern nonprofit CRMs: typically have greater market visibility and more active feature development.

Why customers chose this product over alternatives (inferred from review patterns and market context)

Reviews that rate the product positively emphasize day-to-day usability and reporting/query convenience.
Likely appeal to teams seeking a traditional fundraising database workflow without the complexity or cost of larger enterprise platforms.

03Field reports

Review platform coverage (what was accessible)

- G2: a small set of reviews with mixed ratings (distribution includes both low and high ratings). - Software Advice: accessible summary page; detailed verbatim review extraction was limited by page constraints during this research. - Capterra: comparison pages are accessible; direct review text was not extracted in this run. - Gartner Peer Insights: an apparent “ReportsPlus” listing is accessible but does not clearly correspond to the ResultsPlus nonprofit CRM; therefore Gartner Peer Insights did not provide usable ResultsPlus reviews in this dataset. - Reddit/Hacker News: no clear, product-specific ResultsPlus nonprofit CRM threads surfaced; community content found related to donor CRM selection in general.

Direct quotes (G2 — positive and negative)

- Positive (ease of use / navigation) - “Results plus is intuitive and easy to navigate. Query’s are simpler to run and export.” (Reviewer: Board member; G2) - “The ease of being able to navigate around the app and find what I need” (Verified user; G2) - Negative (cloud/remote access) - “I wish this was cloud based and accessible outside the office network.” (G2) - Negative (product updates) - “not many updates or improvements to the software” (G2)

Common criticisms and complaints (from accessible review excerpts)

Limited modernization and fewer updates compared with more actively developed competitors.
Remote access and cloud accessibility concerns for some users or deployment models.

Specific outcomes customers achieved (with metrics when available)

No independently verifiable ROI or impact metrics were found in accessible customer reviews.

Vendor/press case study references (older)

A vendor press release (2009) announces ResultsPlus 10 and describes use cases around personal donor relationships. This is vendor-originated marketing content rather than an independent case study.
Vendor press materials reference nonprofits using ResultsPlus to personalize outreach, but specific quantified results and methodologies were not present in the accessible excerpts.

Third-party success story pointers

An older press release references a “Page Education Foundation Success Story” hosted on the vendor’s ResultsPlus site; the actual success story content was not retrieved in this research run.

Critical evaluation of case-study evidence quality

Most accessible case study content is vendor-originated press. In the absence of baseline vs. post metrics, timeframe definitions, counterfactuals, or independent validation, performance and ROI claims should be treated as anecdotal.

04Best fit

Company sizes

Likely fit: small to mid-sized nonprofit organizations that require a donor database and reporting but not a highly composable enterprise platform.
Potential fit range (inferred): organizations managing a modest to sizable number of constituent records, particularly where record-count pricing applies.

Industries and verticals

Nonprofit organizations across sectors
Potential verticals include faith-based organizations, education foundations, and community organizations (based on typical donor CRM segments; specific vertical evidence for ResultsPlus was limited).

Roles and personas

Decision makers
- Executive Director
- Development Director / VP of Development
- Finance Director (for reconciliation and receipting impacts)
End users
- Development operations / database managers
- Gift entry staff
- Major gifts officers
- Volunteer coordinators (if a volunteer module is available and used)

Pain points the product addresses

Centralizing donor and gift data
Producing acknowledgments and basic donor reporting
Segmenting lists for appeals and campaign analysis

Qualification criteria (great fit)

Organizations seeking a traditional donor database workflow and not requiring deep marketing automation.
Teams that prioritize simple navigation and reporting exports.
Organizations willing to transact via custom-quote pricing and able to validate the long-term product roadmap during diligence.

05The pitch

What the product does (core value proposition in objective terms)

ResultsPlus is a donor management and nonprofit CRM system designed to help nonprofit organizations manage constituent records, track gifts, run fundraising and donor segmentation/reporting, and support donor cultivation workflows.
Third-party directories and review sites consistently categorize it as donor management, nonprofit CRM, and fundraising software.

Target market and market positioning

Primarily small to mid-sized nonprofit organizations based on review-site segmentation and product descriptions.
Marketed around traditional fundraising database needs (gift entry, acknowledgments, donor history, segmentation, reporting) and major gift officer workflow support.

Get a comprehensive analysis of ResultsPlus including market position, competitive landscape, adoption trends, and peer benchmarks.

Download full report →