Solgari

Name: Solgari
Brand: Solgari
Rating: 5 (3 reviews)

Solgari is a Microsoft-first customer engagement and CCaaS platform that runs inside Microsoft Teams to handle voice and digital interactions, capture omnichannel conversation data for CRM writeback, and provide conversation intelligence (transcription, summaries, translation, sentiment) to feed AI workflows.

Est 2013|Valuation $36M|Raised $34.2M|40 Ref Customers

Website|FTEs 37|HQ Dublin, Ireland

MarketsContact Center as a Service (CCaaS)Voice & Video Calling (VoIP, UCaaS)

Published Oct 15, 2026

01Common complaints

Organizations that are not committed to Microsoft Teams as the primary agent workspace
- If agents primarily work in a different CCaaS UI (Genesys, Five9, etc.) and Teams is secondary, adding a Teams-native layer may introduce integration complexity rather than reduce it.
Organizations requiring deep, proven workforce management (WFM) and quality management (QM) maturity with substantial independent references
- Solgari's public review footprint on major platforms is limited (G2: 0 reviews; TrustRadius: 2 reviews), which makes it harder to validate large-scale operational maturity versus larger CCaaS incumbents. (g2.com)
Buyers requiring transparent public pricing and straightforward online purchasing
- Solgari's Marketplace/private-offer approach and sales-led pricing can be a mismatch for smaller buyers who prefer predictable self-serve pricing.
Organizations sensitive to inconsistent Marketplace rating signals
- Discrepancies between different Marketplace listings (e.g., differing average ratings across Azure Marketplace and AppSource in captured views) are a due diligence signal that written feedback and SKU clarity should be confirmed before purchase. (marketplace.microsoft.com)
Limited third-party review depth
- G2 shows no Solgari reviews; TrustRadius shows very limited reviews. This limited independent review sample reduces the ability to generalize satisfaction drivers or common pain points. (g2.com)
Marketplace rating inconsistency (potential SKU/listing confusion)
- Captured views showed differing average ratings across Marketplace surfaces; without the written review breakdown it is difficult to identify root causes. Buyers should verify which listing corresponds to the intended SKU. (marketplace.microsoft.com)
Security disclosures not deeply public
- Solgari emphasizes Azure hosting and Microsoft alignment, but Solgari-specific SOC 2/ISO certifications and penetration test disclosures were not clearly located in public documentation during this research.
Roadmap and feature availability
- Vendor blog posts and announcements reference ongoing feature expansion and integrations; buyers should confirm GA vs beta status and any add-on licensing requirements for specific channels or features. (solgari.com)

- Organizations that are not committed to Microsoft Teams as the primary agent workspace - If agents primarily work in a different CCaaS UI (Genesys, Five9, etc.) and Teams is secondary, adding a Teams-native layer may introduce integration complexity rather than reduce it. - Organizations requiring deep, proven workforce management (WFM) and quality management (QM) maturity with substantial independent references - Solgari's public review footprint on major platforms is limited (G2: 0 reviews; TrustRadius: 2 reviews), which makes it harder to validate large-scale operational maturity versus larger CCaaS incumbents. (g2.com) - Buyers requiring transparent public pricing and straightforward online purchasing - Solgari's Marketplace/private-offer approach and sales-led pricing can be a mismatch for smaller buyers who prefer predictable self-serve pricing. - Organizations sensitive to inconsistent Marketplace rating signals - Discrepancies between different Marketplace listings (e.g., differing average ratings across Azure Marketplace and AppSource in captured views) are a due diligence signal that written feedback and SKU clarity should be confirmed before purchase. (marketplace.microsoft.com) - Limited third-party review depth - G2 shows no Solgari reviews; TrustRadius shows very limited reviews. This limited independent review sample reduces the ability to generalize satisfaction drivers or common pain points. (g2.com) - Marketplace rating inconsistency (potential SKU/listing confusion) - Captured views showed differing average ratings across Marketplace surfaces; without the written review breakdown it is difficult to identify root causes. Buyers should verify which listing corresponds to the intended SKU. (marketplace.microsoft.com) - Security disclosures not deeply public - Solgari emphasizes Azure hosting and Microsoft alignment, but Solgari-specific SOC 2/ISO certifications and penetration test disclosures were not clearly located in public documentation during this research. - Roadmap and feature availability - Vendor blog posts and announcements reference ongoing feature expansion and integrations; buyers should confirm GA vs beta status and any add-on licensing requirements for specific channels or features. (solgari.com)

Deal disqualifiers (what makes a poor fit)

Environments that are not Microsoft-first (e.g., where the agent desktop is standardized on a different CCaaS UI)
Buyers who require extensive, best-in-class WFM/QM suites with extensive independent references
Buyers who require transparent, fully self-service public pricing and straightforward online purchasing

02Why they buy

Teams-native customer engagement surface (documented in vendor and marketplace materials)
- Multiple sources describe Solgari as operating within Microsoft Teams to enable handling customer interactions without switching to a separate agent desktop. (marketplace.microsoft.com)
CRM writeback / capturing interaction records
- Capturing omnichannel interactions and synchronizing them to Dynamics 365/Dataverse and other CRMs is central to the vendor narrative and product descriptions. (solgari.com)
Marketplace-first commercial and procurement alignment
- The vendor emphasizes Azure Marketplace transactability, private offers, and MACC benefits, which can be operationally useful for some enterprise customers. (solgari.com)
Areas where competitors may have advantages
- Broader independent review coverage and extensive WFM/QM ecosystems (typical of larger CCaaS incumbents such as Genesys/Five9)
- Larger partner ecosystems, prebuilt integrations, and mature workforce engagement management suites

- Teams-native customer engagement surface (documented in vendor and marketplace materials) - Multiple sources describe Solgari as operating within Microsoft Teams to enable handling customer interactions without switching to a separate agent desktop. (marketplace.microsoft.com) - CRM writeback / capturing interaction records - Capturing omnichannel interactions and synchronizing them to Dynamics 365/Dataverse and other CRMs is central to the vendor narrative and product descriptions. (solgari.com) - Marketplace-first commercial and procurement alignment - The vendor emphasizes Azure Marketplace transactability, private offers, and MACC benefits, which can be operationally useful for some enterprise customers. (solgari.com) - Areas where competitors may have advantages - Broader independent review coverage and extensive WFM/QM ecosystems (typical of larger CCaaS incumbents such as Genesys/Five9) - Larger partner ecosystems, prebuilt integrations, and mature workforce engagement management suites

03Field reports

Review-platform availability reality check

G2: Solgari’s G2 seller page shows no review-based sentiment available. (G2 product and seller pages)
TrustRadius: Solgari Cloud Communications has a very small number of reviews — limited sample; treat as anecdotal. (TrustRadius product pages)
Gartner Peer Insights: no Solgari product review page was located via accessible search results; access/listing constraints may apply. (Gartner Peer Insights and related analyst platforms)

Microsoft Marketplace ratings (interpretation guidance)

An Azure Marketplace listing for "Customer Engagement for Teams" showed a higher average rating in the captured view, while the AppSource listing showed a lower average rating in the captured view. Ratings without contextual written feedback provide limited diagnostic detail and can be influenced by different listing populations or SKU definitions. (Microsoft Azure Marketplace and AppSource listings)
The discrepancy between listing ratings is a due-diligence signal: prospective buyers should review written reviews (if accessible) and confirm which listing corresponds to the intended SKU. (Microsoft Marketplace listings and related documentation)

- An Azure Marketplace listing for "Customer Engagement for Teams" showed a higher average rating in the captured view, while the AppSource listing showed a lower average rating in the captured view. Ratings without contextual written feedback provide limited diagnostic detail and can be influenced by different listing populations or SKU definitions. (Microsoft Azure Marketplace and AppSource listings) - The discrepancy between listing ratings is a due-diligence signal: prospective buyers should review written reviews (if accessible) and confirm which listing corresponds to the intended SKU. (Microsoft Marketplace listings and related documentation)

Community and discussion signals (Teams Extend evaluation)

A Microsoft Teams community thread shows buyers evaluating Solgari alongside Tendfor, Luware, Landis, Anywhere365, and others; the thread indicates at least some buyers prefer alternatives. These community threads are anecdotal and should not be treated as representative. (Industry Reddit and community threads)

Examples of partner/customer-sourced testimonial content

Microsoft partner case study (AMB Sports & Entertainment) includes quantified outcomes and positive quotes about procurement and operational impact; this content is vendor/partner-sourced and should be validated independently. (Official vendor/partner case study pages)
Solgari case study material contains vendor-reported rapid deployment narratives (e.g., a case study reporting a deployment that "went live in minutes"); these are vendor claims and should be validated. (Vendor website case studies)

- Microsoft partner case study (AMB Sports & Entertainment) includes quantified outcomes and positive quotes about procurement and operational impact; this content is vendor/partner-sourced and should be validated independently. (Official vendor/partner case study pages) - Solgari case study material contains vendor-reported rapid deployment narratives (e.g., a case study reporting a deployment that "went live in minutes"); these are vendor claims and should be validated. (Vendor website case studies)

What’s missing (limits to balance)

There is insufficient independent, high-volume third-party review content in accessible sources (e.g., major review sites and analyst listings) to confidently quantify sentiment themes.
As a result, this report places weight on:
- Marketplace listing/rating signals (imperfect)
- a very small number of TrustRadius reviews (low sample)
- community evaluation threads (qualitative)
- vendor and partner case studies (marketing bias)

- There is insufficient independent, high-volume third-party review content in accessible sources (e.g., major review sites and analyst listings) to confidently quantify sentiment themes. - As a result, this report places weight on: - Marketplace listing/rating signals (imperfect) - a very small number of TrustRadius reviews (low sample) - community evaluation threads (qualitative) - vendor and partner case studies (marketing bias)

Case Studies

Microsoft partner case study: AMB Sports & Entertainment (AMBSE)
- Vendor/partner claims:
  - Deployed via Azure Marketplace private offer; onboarding reported to have completed in a matter of days. (Microsoft partner case study page)
  - The case study reports engagement metrics (e.g., attendee counts across events) and scale of associates using the solution; the case study links operational outcomes to the deployment. (Microsoft partner case study page)
- Critical evaluation:
  - This is a Microsoft-hosted partner marketing case study; metrics and attribution are not independently audited.
  - Metrics such as "attendees engaged" are not defined in the case study summary; prospective buyers should request definitions (messages handled, calls, tickets, unique contacts) and baseline comparisons.
Solgari case study: CosmoICT (South Africa)
- Vendor claims:
  - The case study reports rapid deployment and improved outbound sales execution. (Vendor-hosted case study page)
- Critical evaluation:
  - Vendor-published content lacks independent validation in the excerpt accessed and provides limited methodology or quantified deltas.
Solgari case study: Mitsubishi Electric UK
- Available as a vendor-hosted story page; details in the captured excerpt were not fully reviewed. (Vendor-hosted story page)
Legacy case study: DocuSign PDF
- An older DocuSign-hosted Solgari case study (circa 2015) indicates historical CRM-centric onboarding (Salesforce), reflecting earlier integration patterns. (Vendor-hosted PDF archive)

- Microsoft partner case study: AMB Sports & Entertainment (AMBSE) - Vendor/partner claims: - Deployed via Azure Marketplace private offer; onboarding reported to have completed in a matter of days. (Microsoft partner case study page) - The case study reports engagement metrics (e.g., attendee counts across events) and scale of associates using the solution; the case study links operational outcomes to the deployment. (Microsoft partner case study page) - Critical evaluation: - This is a Microsoft-hosted partner marketing case study; metrics and attribution are not independently audited. - Metrics such as "attendees engaged" are not defined in the case study summary; prospective buyers should request definitions (messages handled, calls, tickets, unique contacts) and baseline comparisons. - Solgari case study: CosmoICT (South Africa) - Vendor claims: - The case study reports rapid deployment and improved outbound sales execution. (Vendor-hosted case study page) - Critical evaluation: - Vendor-published content lacks independent validation in the excerpt accessed and provides limited methodology or quantified deltas. - Solgari case study: Mitsubishi Electric UK - Available as a vendor-hosted story page; details in the captured excerpt were not fully reviewed. (Vendor-hosted story page) - Legacy case study: DocuSign PDF - An older DocuSign-hosted Solgari case study (circa 2015) indicates historical CRM-centric onboarding (Salesforce), reflecting earlier integration patterns. (Vendor-hosted PDF archive)

04Best fit

Company sizes

Likely best fit:
- Mid-market to enterprise organizations with hundreds to many thousands of employees and broad Microsoft 365/Teams adoption, and often Dynamics 365.
- The vendor positions a lighter "Lite" license model for broader internal populations, indicating suitability for larger seat counts beyond a dedicated contact center (vendor marketplace listing).

Industries and verticals where adoption is observable (with customer examples)

Sports & entertainment: AMB Sports & Entertainment (partner case study).
Telecom / partner enablement: CosmoICT (MTN franchise partner) (vendor case study).
Vendor/partner materials also reference public sector, higher education, healthcare, manufacturing, utilities/energy—these are positioning statements unless validated with named, independent customers (vendor/partner materials).

Roles and personas

Decision makers:
- IT leadership owning Microsoft 365/Teams and Dynamics 365
- Contact center / CX leadership
- Procurement teams using Microsoft Marketplace / MACC
End users:
- Contact center agents and supervisors operating in Teams
- Sales representatives, account managers, and subject matter experts using the lighter license for occasional customer engagement

Pain points and challenges the product addresses

Fragmented customer channel data not captured into CRM (voice + messaging + email + social), limiting analytics and automation potential (vendor marketplace listing).
Desire to avoid a full rip-and-replace of existing CCaaS while reducing agent context switching by using Teams as the primary engagement surface (vendor materials).

Qualification criteria (what makes a good fit)

Strong Microsoft Teams adoption with Teams as the primary agent workspace
Dynamics 365 usage or a requirement for CRM write-back to Dataverse / Salesforce / ServiceNow / HubSpot
Need for multi-channel engagement (voice + SMS/WhatsApp + email/chat) with governance and recording
Organization that prefers Marketplace procurement and potentially faster initial deployment timelines

05The pitch

What the product does (core value proposition in objective terms)

Solgari provides a Microsoft-first customer engagement and CCaaS layer that runs inside Microsoft Teams (and integrates with Dynamics 365 and other CRMs) to handle customer interactions across voice and digital channels, while capturing conversation data back into the system of record. (Vendor website)
The vendor describes the product as a "conversation intelligence / data layer" for AI workflows (e.g., transcription, summaries, translation, sentiment) and for enabling Copilot/AI agents with more complete interaction history. (Microsoft Marketplace listing)

- Solgari provides a Microsoft-first customer engagement and CCaaS layer that runs inside Microsoft Teams (and integrates with Dynamics 365 and other CRMs) to handle customer interactions across voice and digital channels, while capturing conversation data back into the system of record. (Vendor website) - The vendor describes the product as a "conversation intelligence / data layer" for AI workflows (e.g., transcription, summaries, translation, sentiment) and for enabling Copilot/AI agents with more complete interaction history. (Microsoft Marketplace listing)

Target market and market positioning

Primary target appears to be organizations standardizing on Microsoft Teams with optional Dynamics 365 usage, seeking contact center and omnichannel customer engagement without deploying a separate CCaaS agent desktop. (Microsoft Marketplace listing)
The product is offered for contact center teams plus broader customer-facing staff (sales/service/subject matter experts) through tiered licensing (e.g., a lighter "Lite" user license vs full contact center licensing). (Microsoft Marketplace listing)

- Primary target appears to be organizations standardizing on Microsoft Teams with optional Dynamics 365 usage, seeking contact center and omnichannel customer engagement without deploying a separate CCaaS agent desktop. (Microsoft Marketplace listing) - The product is offered for contact center teams plus broader customer-facing staff (sales/service/subject matter experts) through tiered licensing (e.g., a lighter "Lite" user license vs full contact center licensing). (Microsoft Marketplace listing)

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