Solgari

Name: Solgari
Brand: Solgari
Rating: 5 (3 reviews)

Solgari is a Microsoft-first customer engagement and CCaaS platform that runs inside Microsoft Teams to handle voice and digital interactions, capture omnichannel conversation data for CRM writeback, and provide conversation intelligence (transcription, summaries, translation, sentiment) to feed AI workflows.

Est 2013|Valuation $36M|Raised $34.2M|40 Ref Customers

Website|FTEs 37|HQ Dublin, Ireland

MarketsContact Center as a Service (CCaaS)Voice & Video Calling (VoIP, UCaaS)

01Competitive Landscape

| Aspect | Solgari | Competitor A: Landis Contact Center | Competitor B: Genesys Cloud CX | |---|---|---|---| | Starting Price | Not clearly public in official sources; vendor marketplace plans shown without clear published pricing; third-party directories cite figures but unverified | Not shown on the features page reviewed; offers a 30-day free trial (pricing likely sales-led) (Vendor product pages) | Enterprise pricing varies by edition/add-ons; typically sold via quotes (pricing not pulled in this research) | | Best For | Organizations standardizing on Microsoft Teams that require Teams-native omnichannel + CRM writeback + conversation capture | Teams contact center buyers seeking a simplified feature packaging and Teams certification positioning (Vendor product pages) | Large enterprises needing mature CCaaS breadth, ecosystem, and global scale | | Key Strength | Teams-native agent experience with CRM writeback and marketplace procurement pathways (Vendor marketplace listing) | Simplicity focus and contact center feature packaging; Teams certification positioning (Vendor product pages) | Broad CCaaS capabilities, integrations, and enterprise maturity (market perception; validate per module) | | Key Weakness | Limited independent review footprint on major platforms; inconsistent vendor marketplace rating signals across listings; pricing transparency limited | May have less emphasis on CRM writeback/conversation intelligence compared to vendors that highlight that capability (based on reviewed pages) | Potential complexity in implementation and administration; some community feedback exists about WFM/usability in broad CCaaS contexts | - Narrative analysis - Teams-native "Extend" segment vs traditional CCaaS - Solgari's differentiation is primarily its Teams-native agent surface and CRM writeback capability, aiming to avoid a separate CCaaS agent desktop. (Vendor marketplace listing) - Other Teams-certified vendors compete on similar inside-Teams agent experience, with varying degrees of CRM integration and feature depth. (Vendor product pages) - Traditional CCaaS vendors (Genesys, Five9) typically provide broader WFM/QM/analytics ecosystems and may require integration work to align with Teams-first workflows. - Pricing comparison (limited by public data) - Solgari appears to distribute significantly through vendor marketplace listings and marketplace commercial routes, which allow enterprise customers to apply spend against cloud commitments; this commercial route can be advantageous for some large Microsoft customers but may reduce price transparency for smaller buyers. (Official vendor documentation) - Customer testimonials comparing Solgari to competitors - Independent, large-sample comparative statements (e.g., "we chose Solgari over X because…") were not found at scale in the sources reviewed. - A single community evaluation thread included Solgari among several vendors and indicated a preference for Luware in that anecdote; such threads are not representative. (Industry Reddit and community threads) - Market share and adoption trends - No authoritative market share data for Solgari was found in accessible sources. - Vendor ecosystem alignment (marketplace listing, partner case studies) is a recurring theme but is not equivalent to market share leadership.

01Competitive Landscape

Aspect	Solgari	Competitor A: Landis Contact Center	Competitor B: Genesys Cloud CX
Starting Price	Not clearly public in official sources; vendor marketplace plans shown without clear published pricing; third-party directories cite figures but unverified	Not shown on the features page reviewed; offers a 30-day free trial (pricing likely sales-led) (Vendor product pages)	Enterprise pricing varies by edition/add-ons; typically sold via quotes (pricing not pulled in this research)
Best For	Organizations standardizing on Microsoft Teams that require Teams-native omnichannel + CRM writeback + conversation capture	Teams contact center buyers seeking a simplified feature packaging and Teams certification positioning (Vendor product pages)	Large enterprises needing mature CCaaS breadth, ecosystem, and global scale
Key Strength	Teams-native agent experience with CRM writeback and marketplace procurement pathways (Vendor marketplace listing)	Simplicity focus and contact center feature packaging; Teams certification positioning (Vendor product pages)	Broad CCaaS capabilities, integrations, and enterprise maturity (market perception; validate per module)
Key Weakness	Limited independent review footprint on major platforms; inconsistent vendor marketplace rating signals across listings; pricing transparency limited	May have less emphasis on CRM writeback/conversation intelligence compared to vendors that highlight that capability (based on reviewed pages)	Potential complexity in implementation and administration; some community feedback exists about WFM/usability in broad CCaaS contexts

Narrative analysis
- Teams-native "Extend" segment vs traditional CCaaS
  - Solgari's differentiation is primarily its Teams-native agent surface and CRM writeback capability, aiming to avoid a separate CCaaS agent desktop. (Vendor marketplace listing)
  - Other Teams-certified vendors compete on similar inside-Teams agent experience, with varying degrees of CRM integration and feature depth. (Vendor product pages)
  - Traditional CCaaS vendors (Genesys, Five9) typically provide broader WFM/QM/analytics ecosystems and may require integration work to align with Teams-first workflows.
- Pricing comparison (limited by public data)
  - Solgari appears to distribute significantly through vendor marketplace listings and marketplace commercial routes, which allow enterprise customers to apply spend against cloud commitments; this commercial route can be advantageous for some large Microsoft customers but may reduce price transparency for smaller buyers. (Official vendor documentation)
- Customer testimonials comparing Solgari to competitors
  - Independent, large-sample comparative statements (e.g., "we chose Solgari over X because…") were not found at scale in the sources reviewed.
  - A single community evaluation thread included Solgari among several vendors and indicated a preference for Luware in that anecdote; such threads are not representative. (Industry Reddit and community threads)
- Market share and adoption trends
  - No authoritative market share data for Solgari was found in accessible sources.
  - Vendor ecosystem alignment (marketplace listing, partner case studies) is a recurring theme but is not equivalent to market share leadership.

Aspect

Solgari

Competitor A: Landis Contact Center

Competitor B: Genesys Cloud CX

Starting Price

Not clearly public in official sources; vendor marketplace plans shown without clear published pricing; third-party directories cite figures but unverified

Not shown on the features page reviewed; offers a 30-day free trial (pricing likely sales-led) (Vendor product pages)

Enterprise pricing varies by edition/add-ons; typically sold via quotes (pricing not pulled in this research)

Best For

Organizations standardizing on Microsoft Teams that require Teams-native omnichannel + CRM writeback + conversation capture

Teams contact center buyers seeking a simplified feature packaging and Teams certification positioning (Vendor product pages)

Large enterprises needing mature CCaaS breadth, ecosystem, and global scale

Key Strength

Teams-native agent experience with CRM writeback and marketplace procurement pathways (Vendor marketplace listing)

Simplicity focus and contact center feature packaging; Teams certification positioning (Vendor product pages)

Broad CCaaS capabilities, integrations, and enterprise maturity (market perception; validate per module)

Key Weakness

Limited independent review footprint on major platforms; inconsistent vendor marketplace rating signals across listings; pricing transparency limited

May have less emphasis on CRM writeback/conversation intelligence compared to vendors that highlight that capability (based on reviewed pages)

Potential complexity in implementation and administration; some community feedback exists about WFM/usability in broad CCaaS contexts