Tenfold

Name: Tenfold
Brand: Tenfold
Rating: 4.3 (370 reviews)

The future of integrated conversations

Est 2014|Valuation $126M|Raised $53M|23 Ref Customers

LinkedIn 4K|Web traffic 20K|FTEs 62|HQ Austin, Texas, US

MarketsDialer Integration

Published Oct 15, 2026

01Common complaints

- Small deployments or low-complexity needs: smaller sales teams may find a native UCaaS dialer or simple sales dialer faster and less expensive. - If the organization is standardizing on a full CCaaS suite: moving to Genesys Cloud CX or NICE CXone may reduce vendor count and integration complexity unless a specific abstraction layer is required. - Strict procurement requirements: if public list pricing, short-term contracts, or a free trial are required, Tenfold’s contact-sales, annual billing, and implementation fee model may not fit. - Teams with a strict dependency on Microsoft Teams Calling plus Salesforce CTI: a dated community report (2020) indicated Tenfold lacked that integration then; require a current written confirmation and a demo in the buyer's environment to validate support.

Deal disqualifiers (poor fit)

Organizations seeking transparent self-serve pricing or a free trial, or those with very small teams seeking a lightweight dialer.
Organizations that require a single vendor for routing, WFM/QM, bots, and full omnichannel capabilities; Tenfold is not a full CCaaS replacement.

Vendor-acknowledged / implied by documentation

Chrome extension mechanics can be disrupted by cookie/cache conditions; troubleshooting documentation recommends clearing cookies/cache and notes reliance on third-party cookie behavior.
SSO metadata parsing limitations: documentation indicates Tenfold may require manual extraction of parameters in some SSO scenarios.

Roadmap / future features

A public product roadmap is not clearly documented on tenfold.com pages reviewed.

Scale / architecture constraints

Some integrations indicate connector deployment patterns where a single connector supports one tenant; multi-tenant deployments may require multiple deployments.

Security/compliance gaps

SOC 2 and ISO attestations are not clearly available as downloadable third-party reports on tenfold.com; procurement teams should request current attestations and security documentation during vendor evaluation.

02Why they buy

Strengths supported by evidence

- Bridge between legacy telephony and Salesforce workflows: emphasized in product messaging and case studies as an integration layer that enables CRM-centric agent workflows without wholesale telephony replacement. - Broad telephony ecosystem support: the vendor cites support for a large number of voice platforms; buyers should validate support for specific versions and deployment models. - Automation and workflow compression: case study outcomes and review themes suggest time savings from automatic logging and in-CRM controls.

Areas where competitors clearly have advantages

Transparent pricing: some competitors publish tiered pricing; Tenfold does not provide public list pricing.
Platform breadth: Genesys and NICE provide routing, workforce optimization, quality management, bots, and recording as part of broader CCaaS suites; Tenfold typically complements these capabilities rather than replacing them.

03Field reports

Review platforms: G2

G2 lists Tenfold reviews. Review excerpts and aggregated themes indicate:

Positive themes: automation, integrations, and positive reports about support responsiveness in some reviews.
Negative themes: performance issues (slow loading), usability concerns (not intuitive), limited features in some contexts, screen issues, and occasional inaccuracies in captured information.

Review platforms: Capterra

Capterra listings show Tenfold (CTI) in the application development / CTI category with generally favorable average ratings. Evaluators should confirm they are viewing the CTI product listing rather than unrelated products sharing similar names.

Paraphrased review sentiment: reviewers have recommended Tenfold to automate tasks such as calling and contact handling to improve productivity.

Community/social (Reddit / forums)

Community threads have discussed gaps in integrations at various points in time, including Microsoft Teams Calling integration with Salesforce. Such threads illustrate that Teams Calling integration has been a recurring customer requirement and buyers should verify current support.

Why customers choose Tenfold (common patterns)

Based on Tenfold’s positioning and review themes:

Organizations that want to retain an existing phone/contact-center system while improving the Salesforce agent experience.
Need for automated call logging, screen pops, click-to-dial, and improved analytics/quality-assurance data capture.
Environments with multiple telephony vendors or migration scenarios where an integration layer reduces change management effort.

Why customers churn / choose alternatives (inferred from complaints)

Performance and usability concerns (slow loading, UI friction, configuration complexity).
Preference for a consolidated CCaaS vendor when organizations are moving to cloud contact-center suites, to reduce vendor management and integration surfaces.
Opaque pricing and implementation fees can lead small teams to select simpler dialers or UCaaS integrations.

Major online retailer (vendor-published success story)

Vendor-published outcomes for a large retail/ecommerce customer highlight productivity gains, higher contact/connect rates, and materially increased outbound activity over the engagement. The customer narrative also describes measurable improvements occurring within a relatively short timeframe and large volumes of calls processed during the measured period. Critical evaluation: - These metrics are vendor-published and the methodology is not independently audited. - The "equivalent to additional employees" metric is a derived figure; procurement teams should request the underlying assumptions (salary basis, utilization, quality of outcomes) to evaluate applicability. - The case study remains useful as directional evidence that features such as screen pops, automatic logging, and presence dialing can increase contact rates and reduce workflow friction.

Other enterprise references

Press materials cite large deployments by unnamed enterprises and marketplace availability for partner telephony integrations. These signals indicate enterprise orientation but are vendor/PR-driven and often lack independent ROI verification.

04Best fit

Company size

Typical fit: mid-market to large enterprises with hundreds to thousands of agents and significant contact volumes.

Industries

Retail/ecommerce
Financial services/insurance
Travel and rental
Logistics and large enterprise operations

Roles/personas

Decision makers: contact center or customer experience leadership, sales operations, IT/telecom leadership, Salesforce platform owners.
End users: contact center agents, SDRs, account executives, support representatives, team leads.

Pain points Tenfold addresses

Agents working across phone, CRM, and knowledge systems with inconsistent logging and manual steps.
Need for screen pops, automated activity capture, and standardized analytics across teams.
Telephony modernization constrained by legacy systems and change management concerns.

Qualification criteria (good fit)

An existing telephony/contact-center platform that the organization intends to retain while improving Salesforce-centric agent workflows.
Environments requiring support for multiple voice vendors or hybrid on-prem/cloud topologies.
Availability of internal resources for integration and governance (Salesforce admin, telecom, security).

05The pitch

What the product does (objective value proposition)

Tenfold is a cloud-based CTI (Computer Telephony Integration) / CRM-telephony integration platform that provides sales and contact-center teams a single interface for screen pops, click-to-dial, automated call logging, workflow automation, and analytics—primarily inside CRMs such as Salesforce—while connecting to a variety of voice and contact-center systems (e.g., Avaya, Cisco, Genesys, RingCentral, etc.). A key positioning theme is that Tenfold functions as an integration layer that allows enterprises to update the agent desktop and improve data capture without replacing their underlying telephony/contact-center infrastructure.

Target market and positioning

- Target users: Contact center agents, sales development representatives, account executives, service representatives; plus supervisors and operations leaders using analytics. - Target buyers: CX/contact-center leaders, Sales Operations, IT/telecom teams, Salesforce administrators. - Positioning: Marketed as an enterprise CTI and customer experience integration platform, particularly for organizations with complex or legacy telephony and a need to standardize the CRM experience across multiple communications vendors.

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