Tenfold

Name: Tenfold
Brand: Tenfold
Rating: 4.3 (370 reviews)

The future of integrated conversations

Est 2014|Valuation $126M|Raised $53M|23 Ref Customers

LinkedIn 4K|Web traffic 20K|FTEs 62|HQ Austin, Texas, US

MarketsDialer Integration

01Competitive Landscape

Narrative analysis

- Tenfold vs CCaaS suites (Genesys/NICE): Tenfold’s primary value proposition is avoiding rip-and-replace scenarios. If an organization runs Avaya/Cisco/Genesys on-premises or in hybrid mode and wants to standardize the Salesforce agent experience, Tenfold can be an integration layer. If an organization plans to adopt a full cloud CCaaS suite, native integrations from Genesys or NICE may simplify vendor consolidation and reduce integration work. - Tenfold vs UCaaS integrations (RingCentral/Vonage): UCaaS vendors often include Salesforce integrations as part of a voice subscription. For simpler use cases, UCaaS integrations can be more cost-effective and faster to deploy. Tenfold is positioned for heterogeneous or legacy enterprise stacks. - Tenfold + LivePerson: Following the acquisition, LivePerson has marketed integrations referencing Tenfold (for example, a CRM connector powered by Tenfold). This may be relevant for buyers considering conversational AI or messaging features in addition to CTI integration.

	Tenfold (CTI integration layer)	Genesys Cloud CX	NICE CXone (Mpower)
Starting Price	Not published (Contact for pricing)	Starting in the low hundreds per user per month, billed annually	Starting in the mid-hundreds per agent per month
Intended Use	Organizations that intend to retain existing telephony while improving CRM agent workflows	Organizations seeking a full cloud contact-center platform with integrated voice and AI features	Organizations seeking an enterprise CCaaS suite with built-in QA/WEM/AI capabilities
Key Strength	Vendor-agnostic CTI/CRM integration layer; enables CRM-centered workflows without wholesale telephony replacement	Full contact-center platform; transparent tier pricing	Broad product suite; published pricing and bundled capabilities
Key Weakness	Opaque pricing; separate implementation fees; depends on existing telephony; some reports of UI/extension fragility	Platform migration effort if replacing legacy systems	Can be costly at scale; platform adoption complexity

01Competitive Landscape

Narrative analysis

Tenfold vs CCaaS suites (Genesys/NICE): Tenfold’s primary value proposition is avoiding rip-and-replace scenarios. If an organization runs Avaya/Cisco/Genesys on-premises or in hybrid mode and wants to standardize the Salesforce agent experience, Tenfold can be an integration layer. If an organization plans to adopt a full cloud CCaaS suite, native integrations from Genesys or NICE may simplify vendor consolidation and reduce integration work.
Tenfold vs UCaaS integrations (RingCentral/Vonage): UCaaS vendors often include Salesforce integrations as part of a voice subscription. For simpler use cases, UCaaS integrations can be more cost-effective and faster to deploy. Tenfold is positioned for heterogeneous or legacy enterprise stacks.
Tenfold + LivePerson: Following the acquisition, LivePerson has marketed integrations referencing Tenfold (for example, a CRM connector powered by Tenfold). This may be relevant for buyers considering conversational AI or messaging features in addition to CTI integration.

	Tenfold (CTI integration layer)	Genesys Cloud CX	NICE CXone (Mpower)
Starting Price	Not published (Contact for pricing)	Starting in the low hundreds per user per month, billed annually	Starting in the mid-hundreds per agent per month
Intended Use	Organizations that intend to retain existing telephony while improving CRM agent workflows	Organizations seeking a full cloud contact-center platform with integrated voice and AI features	Organizations seeking an enterprise CCaaS suite with built-in QA/WEM/AI capabilities
Key Strength	Vendor-agnostic CTI/CRM integration layer; enables CRM-centered workflows without wholesale telephony replacement	Full contact-center platform; transparent tier pricing	Broad product suite; published pricing and bundled capabilities
Key Weakness	Opaque pricing; separate implementation fees; depends on existing telephony; some reports of UI/extension fragility	Platform migration effort if replacing legacy systems	Can be costly at scale; platform adoption complexity