Total Synergy
Simplifying how architects and engineers plan, manage, and deliver profitable projects.
Simplifying how architects and engineers plan, manage, and deliver profitable projects.
Published Aug 14, 2026
Direct churn narratives were limited in accessible excerpts. Likely churn drivers inferred from complaints include:
Critical evaluation:
Critical evaluation:
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Download full report →The organization requires verifiable enterprise compliance certifications (SOC 2/ISO) as a procurement prerequisite — those certifications were not clearly documented in the sources retrieved.
Transparent public pricing and self-service online purchase are mandatory requirements — pricing appears to be quote-based and not presented as clear per-user public pricing on the vendor plans page.
The accounting integration stack is fragile or nonstandard for the vendor’s supported integrations (for example, reported MYOB AccountRight sync issues). Conduct integration reference checks for specific accounting platforms.
The organization needs heavy-duty ERP features (complex procurement, inventory, advanced revenue recognition) that are better served by larger ERP platforms.
The organization lacks internal resources for implementation/configuration and prefers an entirely vendor-led implementation with fixed, clearly documented pricing; some reviewers reported high setup costs and implementation complexity.
From accessible platforms, recurring positive feedback focuses on usability, consolidation of project administration, and perceived support responsiveness.
(Reviewer text was paraphrased to convey sentiment and reduce promotional language.)
Total Synergy (commonly referred to as Synergy) is a cloud practice-management / project-based ERP platform designed for architecture and engineering (A&E) firms. It combines project management (tasks, phases, budgets), time & expense capture, invoicing, forecasting, reporting/analytics, and optional modules for document/email management (PIM), HR, and CRM. The product is presented as intended to improve project profitability and operational visibility by connecting project planning and quoting through billing and reporting.
The vendor's homepage describes the product as a single platform connecting planning/quoting through billing/reporting and provides vendor-published usage metrics (invoices created, timesheet hours, annual invoicing volume, and user counts). These vendor-published metrics were not independently audited in the sources reviewed.