Airframe
    By Paul Hsiao
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    Airframe·Software Innovators·Q2 2026·Piece 3
    Services-labor wallet · the 9th wave

    $10T+: the next software market opportunity

    The ninth software wave. A $10 trillion market estimate.

    Eight software waves developed over 75 years around a $650B annual software budget. AI is competing for services and labor spending estimated at $10 trillion, roughly an order of magnitude larger.

    Prior tool-buyer wallet · per year
    $650B
    AI services revolution · Sequoia 2025
    $10T+
    Tight verticals visible today · sum
    ~$5T
    Software leaders on the leaderboard
    2,398
    The 9th wave

    AI expands the market beyond software budgets.

    The eight earlier waves were Mainframe (1950s), Minicomputer (1970s), Desktop (1980s), Client-server (1990s), Internet/web (1995), Cloud (2005), SaaS (2005), and Mobile apps (2010). AI is the ninth and addresses spending beyond the market those waves served.

    The first two pieces examine a productivity benchmark rising from $5.2M to $18.3M per employee and the four ownership cohorts within the existing $28.2T. Across eight waves and 75 years, 2,398 companies built $28.2 trillion of value against global enterprise software budgets.

    AI businesses also compete for services, labor, and operations budgets, including workflows billed by the hour. Depending on the services included, that addressable spending is around an order of magnitude larger. We expect it to support a larger software market over the next decade.

    Nine waves of enterprise software · 1950s–2020s
    01
    Mainframe
    1950s
    02
    Minicomputer
    1970s
    03
    Desktop
    1980s
    04
    Client-server
    1990s
    05
    Internet / web
    1995
    06
    Cloud
    2005
    07
    SaaS
    2005
    08
    Mobile apps
    2010
    09
    AI
    2020s
    The first eight waves built against a $650B-a-year tool-buyer wallet. The ninth is priced against the services-labor wallet underneath it.
    A larger addressable market

    Services and labor extend the revenue opportunity.

    The historical software budget is one part of that opportunity.

    Software has generated roughly $650 billion in annual revenue. Including implementation, integration, custom development, and managed services brings the estimate to $1.5 trillion to $2 trillion, depending on scope. Enterprise vendors have served that market for fifty years. The leaderboard's $28.2 trillion of value against about $2 trillion of revenue implies an aggregate multiple of roughly 14×, the basis for SaaS venture, cloud public-market, and PE software underwriting.

    AI changes the market those revenue multiples apply to.

    AI-native products increasingly target completed work. Claude Code targets pull requests; Glean, briefings; Clay, outbound workflows; and Harvey, legal briefs. As customers pay for work performed, software vendors can compete for services, labor, and operations spending that previously paid people by the hour.

    Sequoia Capital's Konstantine Buhler frames the AI transformation as a $10 trillion revolution. We use that as the anchor for this analysis. The services-and-labor market AI competes for is estimated at at least $10 trillion annually. A wider, speculative estimate reaches $50 trillion, depending on how much labor spending AI eventually takes on.

    The named verticals below have AI substitutes in market and total roughly $5 trillion in estimated spending. Sequoia's $10 trillion anchor sits between that narrower estimate and the wider speculative ceiling.

    Capturing even a single-digit percentage of the $10 trillion estimate would bring substantial services and labor revenue into the software market.

    The services-labor wallet · by named vertical · per year

    Sequoia anchors the AI revolution at $10T+. The verticals visible today sum to $5T on their own. The cohort is expanding into the rest.

    Click any vertical to remove it · sum recomputes live
    Speculative band
    Wider operations & back-office labor
    band
    Finance ops, procurement, HR ops, customer success, internal sales development. How much you include is what pushes the ceiling toward $50T.
    Estimable today
    Floor with 6 verticals selected
    ~$4.8T
    Live sum of the verticals selected above, each sourced to a 2025 market report. The wider speculative band pushes the upper bound toward $50T.
    The verticals visible today sum to roughly $5 trillion. Sequoia's $10T+ anchor sits above that — in the services and labor categories the AI cohort is actively expanding into. The $50 trillion ceiling depends on how much of the broader labor budget the cohort ultimately subsumes.
    Contact-center economics

    One customer, three to seven times the revenue.

    Piece 1 models a 500-agent contact center with a $2M seat-priced SaaS account. Work-priced AI could make that a $5M to $15M account against a $25M to $50M labor budget: approximately three to seven times the software revenue. This illustrates how the same customer can support more software spending when the product performs work.

    The pace · companies above $500M by founding era

    The Cloud cohort produced a $500M company every three days. The AI-native cohort follows a similar trajectory two-thirds of the way through its window.

    Era
    Window
    Companies > $500M
    Per year
    Mainframe
    1970–1984
    147
    9.8
    On-prem
    1985–1999
    349
    23.3
    SaaS
    2000–2009
    484
    48.4
    Cloud
    2010–2018
    953
    105.9
    AI-native
    2019–2025
    408
    58.3
    Market scope and pricing

    Eight software waves built $28.2 trillion of value over 75 years against software budgets. Sequoia estimates the services-and-labor opportunity for AI at $10 trillion a year. The narrower set of verticals visible in the data totals roughly $5 trillion, while the wider speculative estimate reaches $50 trillion. Current AI companies compete across that range.

    We expect the larger addressable market to expand the leaderboard over the next decade. For investors, owners, and operators, pricing determines which budgets a company can serve. Seat-priced products face the new productivity benchmark; work-priced products can compete for spending that previously sat outside software. The leaderboard records how those businesses develop.

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    Paul

    Services as software: AI and the $10T services market | Airframe